Tour Guide

State of Indiana; Indianapolis (IN); On-site; USD 17,000 - 25,000; Part time

Job summary

The State of Indiana is hiring a tour guide for the Indiana Department of Administration. You will staff the Information Desk, greet visitors, and conduct guided tours during working hours.

This seasonal role starts at $15.17 per hour and may reflect education or experience. No benefits are offered; position is limited to 180 working days in an eleven-month period. Assistance is available via [e-mail].

Qualifications

• Working knowledge of general office functions and clerical procedures.
• Active listening and strong written/verbal communication.
• Excellent organizational skills with ability to prioritize tasks.
• Attention to detail and proofreading skills.
• Proficient computer skills including Microsoft Word and Excel.
• Ability to work with sensitive documents and information.
• Ability to work independently and provide professional customer service.
• A High School Diploma or HSE with 1+ years of related experience.

Responsibilities

• Supports daily operations by performing general office tasks.
• Communicates with customers and staff to disseminate or explain information.
• Reviews records to respond to requests efficiently.
• Types forms, memos, and other materials.
• Maintains filing systems for easy retrieval.
• Checks emails, sends faxes, makes copies, and updates databases.
• Answers phones and directs inquiries appropriately.
• Trains staff on basic computer applications and procedures.
• Completes tasks or projects assigned by supervisor in a timely manner.

Skills

Office functions

Active listening

Communication skills

Organizational skills

Attention to detail

Microsoft Word

Microsoft Excel

Database tools

Independent work

Customer service

Education

High School Diploma or HSE

Tools

Case management tools

Database tools

Job description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About The Indiana Department Of Administration (IDOA)

IDOA helps to ensure the smooth function of state government, finding efficient and effective solutions to government-wide needs.

Role Overview

Tour guides are the frontline representatives and ambassadors for the State of Indiana, meeting and greeting visitors during working hours. They staff the Information Desk and conduct guided tours of the building.

Pay Rate

This position traditionally starts at an hourly rate of $15.17/hr but may be commensurate with education and work experience.

A Day In The Life

The essential functions of this role are as follows:

• Supports the daily operations of an organization by performing general office tasks.
• Communicates with customers, employees, and other individuals to answer questions, disseminate, or explain information.
• Reviews files, records, and other documents to obtain information to respond to requests.
• Types forms, correspondence, memos, and other materials.
• Maintains filing systems for efficient recordkeeping and easy retrieval.
• Checks emails, send faxes, make copies, and updates computer databases.
• Answers telephones and gives information to callers, take messages, or transfers calls to appropriate individuals.
• Trains other staff members to perform work activities, such as using computer applications.
• Completes tasks or projects assigned by supervisor in a timely manner.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need For Success

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Working knowledge of general office functions and clerical procedures.
• Active listening skills.
• Excellent critical thinking skills.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent attention to detail and proofreading skills.
• Proficient computer skills required, including but not limited to Microsoft Word, Excel, case management and data base tools.
• Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties.
• Ability to work independently.
• Ability to provide effective and professional customer service to internal and external parties.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least 1+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports

This role may provide direct supervision for one or more staff members.

Benefits Of Employment With The State Of Indiana

This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .