Tour Desk Agent-Entry Level

Travel + Leisure Co.; Clearwater (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Life and accident coverage

Disability

Volunteer time off

Job summary

Travel + Leisure Co. is seeking a Business Operations Coordinator to support Sales and Marketing processes and deliver exceptional guest and partner service. You will ensure data integrity, uphold operational procedures, and collaborate with cross-functional teams to implement new initiatives.

The role emphasizes responsiveness, accuracy, and a proactive approach to process improvement. Based in the Clearwater, FL area, the position requires reliability, strong attention to detail, and a

Qualifications

• Highly proficient in Microsoft Suite and related tools.
• Availability to support the business during weekends and holidays.
• Exceptional attention to detail is required.
• Experience delivering outstanding customer service, with enthusiasm and professionalism.

Responsibilities

• Provide exceptional customer service to guests, partners, and team members.
• Identify ways to improve customer service or operational processes.
• Collect and validate data to ensure accurate experiences for guests.
• Protect company assets in all interactions and adhere to data governance.
• Understand and implement operational procedures that govern the business.
• Support new initiatives and assist teams impacted by changes.
• Maintain reporting needs on daily, weekly, monthly, or quarterly cadence.
• Leverage resources to provide quick, effective support to questions.

Skills

Customer service

Attention to detail

Communication

Teamwork

Tools

Microsoft Office Suite

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

At Wyndham Destinations our mission is simple: to put the world on vacation.

With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Position Description

As a Business Operations Coordinator for Wyndham Destinations this person will be responsible for delivering quality support for our Sales and Marketing processes. This person provides exceptional customer service to all guests and business partners, ensures that operational processes and procedures are met, protects data integrity throughout our systems, and partners with their team and leadership to implement changes or new initiatives. As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetime!

You Will Be Responsible To

• Provide exceptional customer service to our guests, business partners, and team
• Identify ways in which to improve our customer service or processes
• Collect and/or validate data when interacting with our guests to ensure they receive the best experience with us
• Manage and protect company assets through all interactions
• Understand and implement operational procedures that govern our business
• Support new initiatives and help teams that are impacted by these changes
• Maintain daily, weekly, monthly, or quarterly reporting needs
• Successfully leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise

You Will Partner With

• Sales and Marketing teams
• Human Resources
• Resort Operations leadership

Examples Of a Day-to-day

• Set up and update monitors throughout sales office displaying online Excel documents
• Check in guests utilizing an iPad from a standing podium
• Be responsible for personal inventory of gift cards and other incentives
• Provide incentives to guests
• Create contracts with great attention to detail and a sense of urgency using various applications including Docusign
• Generate daily reporting

Examples Of Projects You Will Work On

• Validating data and reporting or answering questions from onsite business partners
• Supporting the integration of new processes and procedures

Requirements

• Highly proficient in Microsoft Suite
• Have availability to support the business throughout weekends and holidays
• Have exceptional attention to detail
• Experience delivering outstanding customer service, with excitement!

You should be an individual that enjoys working in a fast-paced environment, interacting with guests and business partners, and being part of a highly engaged team. You should be a communicative, reliable, organized person who is not afraid of learning new processes and embraces change.

A Place for Everyone

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.