Tour Coordinator

starr; Fallsington (Bucks County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Salary commensurate with experience

Paid time off

Paid holidays

Medical/dental/vision insurance

Group term life insurance

Employee contributed 401(k)

Generous discounts on all tour product

Job summary

Starr Tours in Fairless Hills, PA, a leader in bus charter and tour experiences, is seeking a talented and detail minded Tour Coordinator for our Public Bus Tours Division. You will support servicing and executing dozens of day trips and longer vacations across popular domestic destinations.

The ideal candidate has strong admin and customer service background, superb communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in administration and customer service.
• Must be detail oriented, highly organized and patient.
• Excellent written, phone, and electronic communication skills.
• Computer skills and ability to multitask in a fast-paced environment.

Responsibilities

• Coordinate and service tours, build itineraries and routing.
• Communicate with vendors, clients, and staff to prep upcoming tours.
• Handle bookings, internal tour documents, and office support tasks.
• Assist Tour Director or Driver as needed and support team projects.

Skills

Administration experience

Customer service

Detail oriented

Strong communication

Multitasking

Computer proficiency

Team player

Job description

Starr Tours in Fairless Hills, PA, one of the nation's largest privately owned Bus Charter & Tour companies, is seeking a talented and detail minded individual to work in our Public Bus Tours Division as a Tour Coordinator. This individual will be an integral part of our highly experienced Tour Division responsible for servicing and executing over 50 One-Day excursions and 85 multi-day vacations each year. The trips range from quick getaways to Broadway and Lancaster, to longer trips to destinations like Cape Cod, Nashville, and even a 27-day Cross Country trip. The position is on-site, full time, 40 hours/week, Mon-Fri 8:30am-5pm.

The ideal candidate

is someone who loves travel and brings solid experience in administration and customer service. Candidates must be detail oriented, highly organized, patient, kind, and able to communicate clearly and effectively. Strong multitasking skills in a fast-paced environment are essential. Computer proficiency is required. Excellent written, phone, and electronic communication skills are expected. We're seeking self-motivated individuals with a strong work ethic who can quickly learn, adapt, and contribute from day one. Personal travel experience and familiarity with popular domestic destinations are a plus.

On any given day, you may find yourself working with vendors to prep for upcoming tours, building optimal routing and timing for the trip, fielding incoming calls to book trips, servicing our clients, writing detailed itineraries, completing internal tour documents, as well as helping out around the office. Trust us, you won't be bored!

Team atmosphere:

Starr's culture is one where everyone pitches in to help in other areas of the business when needed. There will begreat opportunities to learn and gain experience outside of your regular role. These could range from help with special projects and new ventures, to attending trips, or helping to jump in to assist a Tour Director or Driver with a question.

Benefits:

• salary commensurate with experience

• paid time off

• paid holidays

• medical/dental/vision

• group term life insurance

• employee contributed 401(k)

• generous discounts on all tour products

Schedule:

Monday - Friday 8:30am-5pm, 40 hours per week in our Fairless Hills, PA office.

• Excellent communication skills (written, verbal/phone and electronic).

• Strong computer skills.

• Ability to multi-task in a fast-paced environment.

• Attention to detail and good organizational skills.

• General knowledge of travel and domestic destinations.

• A great team player.

• We're looking for self-motivated candidates with an excellent work ethic.