Tour and Guide Coordinator

Saint Louis Art Museum; St. Louis (MO); On-site; Full time

Job summary

An established industry player seeks a dynamic Tour and Guide Coordinator to enhance visitor experiences through well-organized tours and educational programs. This role involves coordinating in-person and virtual tours, managing schedules, and ensuring effective communication with volunteers and departments. The ideal candidate will bring strong administrative and customer service skills, along with a passion for art and education. Join a team committed to inclusivity and excellence, where your contributions will directly impact the community's engagement with the arts. This is a fantastic opportunity to grow within a vibrant cultural institution and make a meaningful difference in the lives of visitors.

Benefits

Three Weeks of Vacation Annually

Museum-Funded Pension

Museum-Paid Disability Insurance

World-Class Wellness Program

Qualifications

• High school diploma required; preferred coursework in art or education.
• Strong administrative skills with customer service experience.

Responsibilities

• Coordinate and schedule guided and self-guided tours for various groups.
• Maintain communication with volunteers and assist with training programs.

Skills

Administrative Skills

Customer Service

Time Management

Organization

Written and Oral Communication

Problem-Solving

Building Relationships

Education

High School Diploma

Post-secondary Coursework or Degree

Tools

Microsoft Office

Momentus or Similar Event Scheduling Platform

WordPress

Audio/Video Recording and Editing Tools

Teleconferencing/Webinar Platforms

Job description

1 Fine Arts Dr, St. Louis, MO 63110, USA

Job Description

Posted Tuesday, December 24, 2024 at 7:00 AM | Expired Thursday, January 16, 2025 at 6:59 AM

Tour and Guide Coordinator

Summary: Coordinate and schedule internal and external requests for guided- and self-guided in-person tours and virtual field trips. Maintain schedules for and communications with volunteer educators. Provide support for training programs for volunteer educators.

Essential Duties and Responsibilities:

• Coordinate all aspects of self-guided and SLAM staff- and volunteer-led in-person visits and virtual tours for adult, school, and community groups.
• Process and fulfill requests from the public and other Museum departments for guided- and self-guided tours.
• Reserve event and gallery spaces for self-guided and guided visits, copyists, and other public gallery- and classroom-based programs and activities.
• Schedule regular drop-in tours for the general public in collaboration with the Associate Educator, Guide Programs.
• Assign volunteers and staff to lead scheduled guided tours.
• Coordinate other aspects of tours with other departments as needed (e.g., restaurant reservations, exhibition tickets).
• Maintain schedules, rosters, and regular communications for Engagement and Interpretation volunteers (docents and guides).
• Assist with preparing and maintaining resources for tours and other engagement activities, including in the Tour Resource Room, at www.guideinfo.slam.org, and in galleries and other public spaces.
• Greet scheduled groups to welcome them to the Museum and provide information to help ensure a positive visit.
• Assist with preparation and implementation of virtual and in-person tours and trainings for Engagement and Interpretation volunteers, and attend trainings. Step in to lead tours when needed.
• Coordinate tour needs and logistics with other Museum departments including but not limited to Curatorial, Marketing, Event Operations, Visitor Services, Protection Services, Facilities, Development, and the Director’s Office.
• Perform tasks related to Engagement and Interpretation contracting, purchasing, meeting scheduling, special projects and represent the department at recurring internal meetings.
• Collect, maintain, and report in-person and virtual tour and program participation statistics for the Learning and Engagement Division on a quarterly and annual basis and as needed for grant proposals, reports, and other purposes.
• Other duties as assigned by supervisor.

Qualifications: High school diploma; previous administrative and customer service experience; command of Microsoft Office; proficiency with Momentus or similar event scheduling platform; proven ability for building and sustaining positive working relationships with internal and external colleagues, volunteers, and a diverse range of public audiences; strong time management, organization, written and oral communication, and independent problem-solving skills. Preferred: Post-secondary coursework or degree; familiarity with art history, K-12 education, art education, and/or museum education; proficiency with WordPress, audio/video recording and editing, and teleconferencing/webinar platforms.

Hiring Range: $20.35 - $24.42 per hour, commensurate with experience. Competitive full benefits package is available on Day 1, including three weeks of vacation annually with one week available immediately, a museum-funded pension, museum-paid disability insurance, and a world-class wellness program.

Status: Regular full-time (37.5 hours/week)

Selected candidates will be required to submit to a criminal background check and drug screen before hire.

The Saint Louis Art Museum is committed to fostering a diverse, equitable, and inclusive workplace.

The Museum is an Equal Opportunity Employer. We are committed to treating all applicants and employees fairly based on their abilities, achievements, and experience, without regard to sex, race, age, disability, religion, national origin, color, sexual orientation, gender identity, or any other classification protected by law.

1 Fine Arts Dr, St. Louis, MO 63110, USA