Total Wireless Consultant

Victra - Verizon Authorized Retailer; Austin (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading wireless retailer located in Austin, Texas, is seeking a Total Wireless Consultant to provide world-class service and drive sales. This full-time position emphasizes achieving sales goals and ensuring customer satisfaction. Ideal candidates are Spanish/bilingual, possess a high school diploma, and have experience in retail sales. Competitive compensation includes base pay plus commission, with additional training provided for new hires.

Qualifications

• Spanish/Bilingual is required for this role.
• 1–2 years of experience in a retail sales environment preferred.
• Ability to lift up to 10 pounds and stand for long periods.

Responsibilities

• Achieve personal sales goals bi‑weekly as set by your store manager.
• Drive traffic by contacting customers via phone, text, and web platforms.
• Provide excellent customer service while representing the company positively.

Skills

Spanish/Bilingual

Customer service

Sales

Education

High School diploma or GED

Job description

Total Wireless Consultant

Victra is an exclusive retailer for Total Wireless. We are seeking Wireless Consultants who deliver world‑class service to every guest.

Spanish/Bilingual Required

We offer uncapped earning potential and endless opportunities for advancement. Our values of performance, collaboration, innovation, integrity, and celebration fuel our culture and make us unique.

A Day In The Life

On a typical day, your priority is taking care of guests. You will help them choose from a full range of wireless devices, appropriate rate plans, beneficial accessories, product insurance, and more.

You will drive traffic by contacting current or potential customers by phone, text, and web platforms.

You will complete assigned training courses to stay current on the latest products, services, and industry information.

Wireless Consultant Responsibilities

• Achieve personal sales goals bi‑weekly as set by your store manager.
• Represent Victra and Total Wireless positively while providing excellent customer service.
• Review promotions, plans, and devices daily.
• Make daily outbound calls/texts to drive sales using a variety of platforms.
• Attend weekly/monthly trainings.
• Create a premier retail environment through cleanliness, merchandising, and organization.
• Handle all customer service interactions courteously and professionally.
• Maintain White Glove cleanliness standards as they change.
• Other duties as assigned.

Compensation

We are proud our wireless consultants earn an average minimum all‑in rate of $40–$50k, with additional earning potential when combining a base hourly rate plus uncapped commission. We provide paid training and a guaranteed ramp‑up rate during your first 60 days of employment.

Job Requirements

• High School diploma or GED.
• Spanish/Bilingual.
• 1–2 years of experience in a retail sales environment preferred.

Physical Requirements

• Ability to lift up to 10 pounds.
• Ability to stand for long periods of time.

Training Requirements

All Wireless Consultants are required to attend and successfully complete a 4‑day New Hire University (NHU) training program within 2 weeks of their official start date. The class may include overnight travel at the company's expense. Various online and computer‑based trainings will be required throughout your employment with Victra.

Additional Information

This position is full‑time and non‑exempt.

EQUAL OPPORTUNITY EMPLOYER

Victra is proud to be an equal‑opportunity employer and celebrates our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

This job description is not intended to be a comprehensive list of all duties, responsibilities, and skills required of the position and the duties, responsibilities and skills required may change without notice.