TORT Clerk - CSR

BCforward; Austin (TX); Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Global client exposure

Inclusive culture

Exposure to cutting-edge technologies

Job summary

BCforward is hiring a Tort Clerk/CSR in Austin, TX for a 9-month contract. The role requires handling high-volume inbound calls, researching issues across multiple systems, and documenting interactions accurately. Local candidates preferred, remote option available.

Ideal candidates bring 2+ years in a contact center, strong communication skills, and the ability to navigate several applications quickly, supporting leadership and operations as needed.

Qualifications

• Minimum 2 years of contact center customer service experience.
• Excellent verbal and written communication skills.
• Ability to work in a fast paced environment while managing high call volumes.
• Proficiency navigating multiple applications and systems simultaneously.

Responsibilities

• Handle high volume inbound calls to provide timely resolutions.
• Navigate multiple applications and systems to research and resolve issues.
• Document interactions and outcomes with accuracy and completeness.
• Support additional tasks as requested by leadership and operations.

Skills

Contact center experience

Excellent communication

Multitasking under pressure

Multi-app navigation

Job description

Job Title: TORT Clerk - CSR

Location: Austin, Texas (Local candidates preferred. Remote.)

Duration: Contract - 9 months (High chance of extension)

Pay Range: $18/hr - $20/hr (W2)

Job ID: 411013

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Customer Service Representative to join our dynamic team. The ideal candidate will have strong experience in high-volume contact center operations and multi-application navigation and a proven ability to resolve customer inquiries efficiently while maintaining service quality.

Responsibilities

• Handle high volume inbound calls to provide timely resolutions.
• Navigate multiple applications and systems to research and resolve issues.
• Document interactions and outcomes with accuracy and completeness.
• Support additional tasks as requested by leadership and operations.

Required Skills & Qualifications

• Minimum 2 years of contact center customer service experience.
• Excellent verbal and written communication skills.
• Ability to work in a fast paced environment while managing high call volumes.
• Proficiency navigating multiple applications and systems simultaneously.

Preferred Skills

• Bilingual capabilities.
• Experience supporting claims or tort-related inquiries.

Why BCforward?

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

Additional Details

Vaccination requirement: No.

Travel and expenses: N/A.

Visa restrictions: None.

Business area: H&PS, Level 13.

Offering: Tort Clerk, Contact Center.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.