Tool Room Manager

West Pharmaceutical Services, Inc; Cidra (PR); On-site; USD 70,000 - 100,000; Full time

Job summary

West Pharmaceutical Services, Inc. in Cidra, PR, seeks a Tool Room Manager to lead the tooling department onsite, ensuring quality, cost and delivery targets are met while optimizing personnel and machinery across production lines.

The role requires strong experience in toolroom operations, mold troubleshooting, and leadership in a regulated manufacturing setting, with bilingual Spanish/English capabilities and a focus on continuous improvement.

Qualifications

• Associate’s degree, technical degree, or equivalent experience in Mechanical Engineering, Manufacturing, Tool & Die, Industrial Technology, or related field required.
• Bachelor’s degree in a related technical field preferred.

Responsibilities

• Lead and oversee tooling department to meet quality, cost, delivery and performance goals.
• Ensure safety, regulatory compliance and adherence to company policies.
• Maintain and improve tooling equipment, processes and tooling programs.
• Coordinate with other departments on projects and capital investments.
• Coach team to drive continuous improvement and lean practices.

Skills

Tooling management

Mold maintenance

CNC/EDM experience

Leadership

Bilingual Spanish/English

Education

Associates or higher in Mechanical Engineering or related

Tools

SAP CMMS

CAD/CAM knowledge

MS Office

Job description

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Title: Tool Room Manager

Requisition ID: 75449

Date: Aug 21, 2026

Location: Cidra, PR, US, 00739

Department: Operations

Description:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

In this fully onsite role, the candidate should be accountable for the leadership of tooling department in the plant to fulfill customers' expectations regarding quality, quantity, cost, delivery and performance/service through optimizing use of personnel and machinery, adhering to quality standards, number of reworks and inhibitions (internal and external) , modernization of production processes and their validation.

Essential Duties and Responsibilities

• Accountable for the overall management, planning and guidance to achieve short and long term objectives and outcomes through team efforts.
• Drive and deliver the effective and efficient operations of tooling department including team’s adherence to company policies and procedures, safety and legal requirements as well as dangers and protective measures.
• Ensure conservation, maintenance, process control and analysis to achieve optimization of operation equipment and machinery.
• Release of processes, machines, tools, technical equipment, work instructions , manufacturing regulations, etc.
• Facilitate with key stakeholders on more complex issues to support tooling team ‘s interface and collaborations with other functions/department or teams.
• Develop and assess investments of machinery and tools including capex planning of mold replacements to meet mid to long term needs of production and budget.
• Be accountable for the effective planning and supervision of projects and personnel to optimize internal and external capacities.
• Develop current and future tooling capabilities of the company by determining and evaluating of development and training progress of team.
• Coach and enable tooling teams to perform continuous improvement and development of tooling operations to achieve team goals.
• Be role model of West values and “lean culture” to influence positive behaviors among team members at all levels.
• Other duties as assigned by the manager.

Education

• Associate’s degree, technical degree, or equivalent experience in Mechanical Engineering, Manufacturing, Tool & Die, Industrial Technology, or a related field required
• Bachelor’s degree in a related technical field preferred

Work Experience

• 7 to 10 years of experience in toolroom, mold maintenance, or tool and die operations required
• 2 to 5 years of leadership or supervisory experience in a technical/manufacturing environment required
• Strong hands‑on experience in mold troubleshooting and repair required
• Experience working in a high‑precision manufacturing environment required
• Bilingual in Spanish/English required
• Experience with CNC,EDM, grinding, lathe, milling,fitting, and assembly knowledge required
• Experience with Root cause analysis and corrective action required

Preferred Knowledge, Skills and Abilities

• Proficient in Microsoft based programs
• cGMP knowledge and applications
• High level of analytical skill and leadership capabilities
• Experience in medical device, pharmaceutical packaging, or other regulated manufacturing environments
• CAD/CAM knowledge
• Experience with SAP or CMMS systems
• Lean, Six Sigma, or other continuous improvement training
• Experience managing tooling vendors, budgets, or external repair support
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description

Physical Requirements

Light-Exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects.

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post‑offer background screening.

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Nearest Major Market: Puerto Rico
Nearest Secondary Market: San Juan