Tommy's Folly Cafe Manager

Cape Resorts; Cape May (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading hospitality company as the Café Manager for Tommy's Folly. Oversee a coffee shop and ice cream shop, manage inventory, and ensure excellent customer service. Ideal for candidates with strong communication skills and management experience.

Qualifications

• At least 1 year of customer service experience, preferably in a coffee shop.
• High School diploma or equivalent; Bachelor’s Degree preferred.

Responsibilities

• Maintain inventory of café products and manage scheduling.
• Hire, train, and coach clerks for excellent guest interactions.
• Fulfill barista or ice cream duties as scheduled.

Skills

Communication

Customer Service

Computational Skills

Education

High School diploma

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

POS systems

PMS systems

Job description

Join to apply for the Tommy's Folly Cafe Manager role at Cape Resorts

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Refined Job Description

Department: Tommy’s Folly

Position: Tommy’s Folly Café Manager (Coffee shop and Ice Cream Shop)

Reports To: Congress Hall General Manager and Food and Beverage Director

Supervisory Responsibilities: Café clerks

Position Overview

As Tommy’s Folly Café Manager, your principal responsibilities include maintaining inventory of all café retail products, scheduling, managing, and coaching clerks. You will execute directives from the General Manager and Food and Beverage Director to create goals that ensure yearly growth and future success. This role offers an excellent opportunity for a working manager to oversee an established coffee shop, a new Ice Cream Shop, and a Smoothie Bar.

Key Responsibilities

• Ensure proper inventory levels for all products and request items when levels fall below par, maintaining shop inventory within the POS system.
• Keep accurate monthly inventory records for all storage areas.
• Follow branding and store appearance guidelines provided by the buyer.
• Coordinate with the kitchen on food sales, product consistency, and food pars.
• Participate in weekly, monthly, and quarterly meetings as required.
• Contribute to annual goal setting aligned with the Business Plan, Budget, and Profit & Loss statements.
• Hire, train, manage, and coach clerks to ensure excellent guest interactions and product knowledge. Educate staff on weekly activities related to Cape Resorts properties.
• Model impeccable service and communication standards.
• Accurately record payroll and nightly sales in Aloha.
• Fulfill barista or ice cream duties as scheduled.
• Perform other duties as assigned.

Required Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills.
• Ability to interact with guests in a friendly and professional manner.
• Strong customer service skills.
• Good computational skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Knowledge of POS and PMS systems.
• Ability to handle multiple tasks and projects daily.

Minimum Qualifications

• High School diploma or equivalent; Bachelor’s Degree preferred.
• At least 1 year of customer service experience, preferably in a coffee shop.
• Maintain a neat, clean, and well-groomed appearance per company standards.

This description is not exhaustive and may include additional responsibilities as needed.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality