Toll Free Intake Specialist

Texas Health and Human Services; Austin (TX); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join Texas Health and Human Services as a Protective Services Intake Specialist V in Austin. This full-time position involves handling intake calls about abuse and conducting analysis of complaints. Candidates should have communication skills and be bilingual in English and Spanish. Enjoy comprehensive benefits including paid health insurance and opportunities for career advancement.

Benefits

100% paid employee health insurance

Defined benefit pension plan

Generous time off benefits

Qualifications

• Bilingual in English and Spanish preferred.
• Ability to analyze complex situations and complaints.
• Communicate effectively with the public and stakeholders.

Responsibilities

• Handle calls related to abuse, neglect, and exploitation.
• Perform complex analysis of complaints and incidents.
• Assess intake priorities based on policies.

Skills

Bilingual (English/Spanish)

Analytical skills

Effective communication

Job description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement, and more. Explore more details on the Benefits of Working at HHS webpage.

Position Details

• Functional Title: Toll Free Intake Specialist
• Job Title: Protective Srv Intake Spcl V
• Agency: Health & Human Services Comm
• Department: Toll Free Intake Processing
• Posting Number: 6292
• Closing Date: 09/10/2025
• Posting Audience: Internal and External
• Occupational Category: Protective Services
• Salary Group: TEXAS-B-19
• Salary Range: $4,020.33 - $5,019.54
• Shift: Day
• Additional Shift: Days (First)
• Telework: Eligible for Telework
• Travel: Up to 10%
• Regular/Temporary: Regular
• Full Time/Part Time: Full time
• FLSA: Nonexempt

Job Location

City: Austin

Address: 701 W 51ST ST

Job Description

Work Hours: 10:15 AM - 7:15 PM or other hours based on business needs. Serves as Protective Services Intake Specialist V in the Complaint and Incident Intake Toll-Free Intake Processing Unit. Handles calls related to abuse, neglect, and exploitation involving various healthcare facilities. Performs complex analysis of complaints, requests, and incidents, and assesses intake priorities in accordance with policies and procedures. Communicates effectively with the public, legislative offices, media, and other stakeholders. Bilingual (English/Spanish) preferred.

Additional Information

The position is eligible for telework with travel to the office as needed. Employees must provide their own work infrastructure at home. HHSC does not reimburse for home office setup or internet costs. Must be available to work holidays. Reasonable accommodations are available during the hiring process for qualified individuals with disabilities. For assistance, contact the HHS Service Center at 1-888-894-4747.

Active duty military, reservists, guardsmen, and veterans are encouraged to apply. For more details, see the Texas State Auditor’s resources. HHSC complies with the Americans with Disabilities Act (ADA) and provides accommodations during the hiring process. Background checks and employment verification are required. HHSC uses E-Verify; bring I-9 documentation on your first day.

Note: This job posting is active and accepting applications.