Toll Analysts (Liaison III) - Denver (Multiple positions)

Colorado Department of Transportation; Denver (CO); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

Health, dental & vision insurance

Hybrid work option

Job summary

Colorado Department of Transportation seeks a Toll Analyst to monitor tolling systems and Express Lanes networks. You will coordinate with CTIO vendors, analyze equipment status, and communicate effectively with CDOT and the traveling public.

You'll handle incident management, maintain SOPs, and support toll enforcement programs while adapting to evolving technology and processes. Hybrid work is available.

Qualifications

• 6+ years of related work experience in toll operations or ITS-related fields.
• Experience with traffic incident management or data-driven decision making.
• Experience monitoring tolling networks and coordinating with vendors/contractors.

Responsibilities

• Provide toll system analysis and tolling equipment monitoring and support.
• Monitor tolling equipment and network to identify and resolve issues with relevant teams.
• Document toll-related events and maintain data entry logs.
• Create tickets and track resolution progress.
• Update public information channels (COtrip, 511, VMS) as needed.
• Assist TOC in incident management and messaging during events.

Skills

Toll operations

ITS operations

Data-driven decisions

Communication

Documentation

Multi-monitor setup

Tools

TAP software

OpenTMS

riteSuite

LaneAware

CCTV monitoring

ALPR cameras

Job description

Department Information

These positions are only open to Colorado state residents.

Multiple positions are available. New employees to the State will be paid biweekly. There are 26 biweekly pay periods in a year.

About CDOT

CDOT employees make a difference by providing freedom, connection, and experience to the traveling public, while also keeping them safe. The State of Colorado offers competitive medical, dental and vision insurance, life and disability insurance, and flexible spending and health savings accounts. Visit the State of Colorado benefits for details, current premium rates and a summary video about benefits. The state also offers PERA retirement, great optional PERA plans such as 401K, a generous paid time off package of annual, sick, holiday and other leave, strong career growth, tuition reimbursement and professional development. Perks include Colorado Employee Assistance Program (CSEAP) counseling, wellness, credit union membership and employee discount program. Visit CDOT Benefits for details. Some positions may qualify for Public Service Loan Forgiveness.

CDOT for All

CDOT’s strength is our people, and our commitment to our people is to shape, support, and sustain the employee experience, and ultimately, create a supportive workplace where everyone, regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education, disability, socio-economic status, or any other identity, has the opportunity to thrive.

The eligible list created from this announcement may be used to fill current and future vacancies for a period of up to 6 months.

Description Of Job

About the Unit

The Lead Tolls Analysts work in the Colorado High Performance Transportation Enterprise (HPTE) which was created in 2009 as an independent, government-owned business within The Colorado Department of Transportation (CDOT) but is overseen by a separate Board of Directors that includes external stakeholders from four geographic regions appointed by the Governor. HPTE is now doing business as the Colorado Transportation Investment Office (CTIO). CTIO is an “enterprise” for purposes of Section 20 of Article X of the State Constitution.

Since 2015, CTIO has been enhancing its capabilities for Express Lanes operations. Currently, CTIO operates 176 lane miles of Express Lanes, with an additional 63 lane miles under construction and 14 lane miles in development. As the operator of the Express Lanes Network, CTIO oversees the operation, maintenance, and performance of the entire Express Lanes network.

About The Position

The Toll Analysts monitor the tolling system and network and respond to failures to minimize revenue risk. The positions gather, monitor, confirm, coordinate, and disseminate toll and roadway information from CDOT, consultants, and vendors to independently provide consistent, accurate, and useful information needed to communicate effectively and efficiently within the CDOT and stakeholder communities and the traveling public. The Toll Analysts develop and organize communication.

As changes and enhancements to technology continue to advance, systems and duties that involve the technology used by these positions will also change and develop. The Toll Analysts will need to become proficient with the new technologies and adapt processes and procedures as needed.

Your duties and responsibilities

• Provide toll system analysis and tolling equipment monitoring & support.
• Proactively monitor tolling equipment and the tolling network to identify, resolve, or escape issues to relevant teams. For example, review and compose updates to Variable Toll Message Signs (VTMS).
• Monitor Express Lanes tolling equipment and roadways to detect, confirm, update, and respond to scheduled and unscheduled traffic incidents and maintenance impacting tolling, such as maintenance or traffic incidents that divert traffic into toll lanes or divert traffic away from toll lanes.
• Provide support including researching and investigating toll related issues, maintaining documentation, and fulfilling requests from the CTIO operations and maintenance leadership.
• Actively monitor toll system equipment/devices and network failures and determine and execute procedures to initiate resolution.
• Create tickets and track the progress of resolutions.
• Train others, in accordance with approved process guidelines for the Toll Analyst position.
• Verify that toll rates are displayed correctly on all Express Lanes corridors to ensure they match the toll rate schedules and contact the appropriate contractor team if the toll rates do not match the schedule.
• Utilize multiple platforms and equipment on a regular or daily basis including, but not limited to:
• (TAP) software to monitor corridors on the E-470 network.
• CDOT’s OpenTMS for traffic incident management and roadside device management.
• riteSuite™ to monitor Next Generation Lane Toll Systems (NGLTS) corridors.
• Closed Circuit TV (CCTV) cameras to confirm the status and condition of tolling equipment found on the Express Lanes corridors, including toll points (signs, Automatic License Plate Reading (ALPR) Cameras, Readers, Loops cabinets, etc.) to ensure devices are working properly, and correct toll rates and lane status are displayed.
• Online collaboration documents for voids, lane health alarms, 24 hour tolling operations, Safety Enforcement Program activities and device status logs.
• LaneAware for planned maintenance lane closures.
• OpenTMS for incident reports, device tickets, and communication logs
• Regularly document all toll-related events by email and data entry logs.
• Arrange data in a standardized method for various systems and programs.
• Provide situational awareness and communication to the public, independently updating public information on COtrip, 511, Variable Message Signs (VMS) and TRDPS (spell this out) Boards.
• Support the CDOT Traffic Operations Center (TOC) team in traffic incident management duties including documenting incidents, implementing resource plans, maintaining up-to-date information on signs, collaborating with the CDOT Traffic Operations Center (TOC) operations team, and supporting messaging for Travel Alerts on regional devices.
• Monitor the Advanced Vehicle Location (AVL) software for CDOT's fleet and notifies the TOC of any issues.
• Proactively monitor Express Lanes corridors with Safety and Toll Enforcement Program (STEP) systems including capturing incidents on the roadway that may cause motorists to unwillingly violate the law, documenting the location, time range, and cause.
• Changes or composes messaging to alert motorists to incidents.
• Reviews and enters Lane Closure Requests into Lane Aware.
• Review and implement Standard Operating Procedures (SOPs) and Standard Operating Guidelines (SOGs) as they become updated and available.
• Test and make recommendations to update SOPs when more effective procedures/methods are determined.
• Other duties as assigned may include but not be limited to, attending meetings or events; assisting with projects; working with Intelligent Transportation System (ITS) software development personnel; planning events; providing tours and training new/exiting staff, contractors or consultants.

Work Environment

• Shift work (10 hours) to cover seven days a week on a rotating schedule. These positions may be eligible for additional shift incentive pay depending on the work schedule.
• These positions are designated as Critical Positions. Critical positions are expected to work and/or remain at the worksite in delayed start, early release, or closure situations.
• May have the opportunity to Work from Home (WFH) as a hybrid work
• Works with multiple computer screens.

Minimum Qualifications

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Experience Only

At least 6 years of full-time professional work experience closely related to the Major Job Duties which included at least two (2) years of the experience in any of the following or a combination of the following: toll operations, Intelligent Transportation Systems (ITS) operations, dispatching, traffic incident management or military operations which included data driven decision making.

OR

Education And Experience

A combination of relevant education and experience equal to at least 6 years.

• Education from an accredited college or university with coursework in a field of study closely related to the duties of this position will be considered.
• Experience in any of the following or a combination of the following: toll operations, Intelligent Transportation Systems (ITS) operations, dispatching, traffic incident management or military operations which included data driven decision making will be considered.

Please Note:

The required experience must be substantiated within the work experience section of your application. “See Resume” statements on the application or resumes in lieu of a complete application may not be accepted. Additional information submitted after the closing date of this announcement will not be considered in the review of your application. In addition, part-time work will be prorated.

College Transcripts:

If you are using education to qualify, a legible copy of your official or unofficial college transcript(s) or an official foreign credential evaluation report must be submitted with your application. Transcripts must show your name, the name of the school, completed credit hours, and (if applicable) that a degree was conferred. Transcripts from colleges or universities outside of the United States must have been assessed for U.S. equivalency by a NACES educational credential evaluation service. The credential evaluation report must be an official report. Failure to provide a transcript or official foreign credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this position.

Conditions of Employment

• Must pass a pre-employment screening which may include social security number trace, criminal records check, public court records check, educational records, and driving records checks. More information in the supplemental information section.
• These positions are designated as Critical Positions. Critical positions are expected to work and/or remain at the worksite in delayed start, early release, or closure situations.
• Shift work

Preferred Qualifications

• Demonstrated success with the duties listed in the Description of the Job section;
• Highest work/personal ethics and integrity;
• Years of State service experience related to the duties of this position;
• Experience with traffic operations platforms and equipment such as TAP software, riteSuite, and/or CCTV;
• Experience performing incident management;
• Experience with data-driven decision-making;
• Process analysis experience;
• Excellent writing skills necessary to perform clear and concise record keeping, logging of required information, and updating public information without spelling or grammatical errors;
• Ability to monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills;
• Ability to manage information on multiple monitors;
• Able to prioritize incoming information;
• Proven ability to manage multiple projects and priorities in a demanding environment;
• Passion for safety and service to the public;
• Strong analytical, reasoning, investigative, problem solving, and decision making skills;
• Flexibility and adaptability in response to changing conditions or unexpected obstacles;
• Excellent oral communication skills;
• Ability to partner with other CDOT stakeholders and staff, the public, consultants, and others with sensitivity to their needs and priorities;
• Strong time management skills;
• Excellent organizational skills;
• Strong interpersonal and relationship building skills;
• Ability to work under pressure;
• Ability to take initiative to solve problems in an innovative manner;
• Strong attention to detail;
• Comfortable learning new software;
• Ability to work effectively in both independent and team situations.

Supplemental Information

Applicant Checklist

Complete Applications Must Include The Following Documents

• A complete CDOT Application for Announced Vacancy
• A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)
• A cover letter that describes your interest in this position, how your experience aligns with the minimum and preferred qualifications of this position. Cover letters must be uploaded as an attachment to your online application. Cover letters will not be accepted after the closing date and time of the announcement.
• A detailed chronological resume. Resumes must be uploaded as an attachment to your online application.
• If you are using education to qualify, a copy of your official or unofficial transcript showing completed coursework and credit hours, that your degree has been conferred (if applicable), and the name of your school, or your officical NACES accreditation. Please submit this as an attachment to your online application.
• If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.

Please note that you may redact information on your attachments that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution.

Only complete applications submitted by the closing date for this announcement will be given consideration. Every effort must be made to submit all application materials by the announcement close date. Where unusual circumstances prevent timely acquisition of transcripts, they must be submitted within five business days of the announcement close date. Resumes will not be accepted in lieu of a completed application. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

Notifications

All correspondence regarding your status in the selection/examination process will be via email . Include your current working email address on your application and check your email frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from state.co.us and [e-mail] addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email . Immediately after you submit your application you should receive an email that confirms that you successfully submitted an application for this position. If you do not, try submitting again until you receive the confirmation email. Be sure to also check your junk folder for email communications from the State of Colorado's website.

The Hiring Process

• All applications that are received by the closing of this announcement will be reviewed against the minimum qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.
• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.
• Part, or all, of the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.
• Be sure your application materials specifically address your qualifications, experience, work products, and accomplishments as they relate to your Major Duties, Minimum Qualifications, and Preferred Qualifications sections as listed above. Failure to include adequate information or follow instructions by the deadline for application may result in your application not being accepted for this position and may affect your inclusion as a qualified candidate in any step of the selection process and placement on the eligible list.
• A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.

Transfer, Non-Disciplinary Demotion or Reinstatement

If you believe that you are eligible to be considered as a transfer, non-disciplinary demotion, or reinstatement to this vacancy, you must submit a completed application following the directions in this job announcement and you will be included in the selection process along with other qualified applicants. If you are the finalist for this position after the selection process, Human Resources will confirm your eligibility to be appointed as a transfer, non-disciplinary demotion, or reinstatement applicant.

Employment Screening

If an applicant reaches the finalist stage of the hiring process, the Colorado Department of Transportation may procure a consumer report and/or investigative consumer report on the applicant in connection with his/her application for employment purposes, as defined under the Fair Credit Reporting Act. These reports may be obtained at any time after receipt of the applicant's authorization. As part of the employment screening an applicant will be requested to disclose any deferred judgments and convictions as well as an explanation of the circumstances around any arrest or conviction. In the event that a screening returns information that the applicant believes is not accurate, he or she will have an opportunity to dispute the information with “Accurate.” Accurate, a consumer reporting agency, will obtain the report for CDOT. Further information regarding Accurate including its privacy policy, may be found online at www.accurate.com . Accurate is located at 200 Spectrum Center Drive Suite 1100, Irvine, CA 92618. The report may contain information bearing on the applicant's character, general reputation, personal characteristics, and mode of living. The information contained in the report will be obtained from private and/or public record sources. The applicant will have the right, upon written request made within a reasonable time after receipt of a notice, to request disclosure of the nature and scope of any investigative consumer report.

Appeal Rights

If you receive notice that you have been removed from consideration during the selection or comparative analysis process for this position, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: [phone]. Phone: [phone]. Email address: [e-mail] . The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.

ADAAA Accommodations

CDOT is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability as defined by the ADA Amendments Act of 2008 (ADAAA) with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, or participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Lynn Livingston at [e-mail]

Former State Employees

Former employees of the Colorado Department of Transportation System or any other State of Colorado Department or Agency, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information on his/her application.