TOC Engineer I: Grid Telemetry & IT Support

Trimark Associates, Inc.; Folsom (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Trimark Associates, Inc. seeks a TOC Engineer for our Folsom, CA headquarters to deliver end-to-end customer service in a fast-paced, technically focused environment.

You will handle direct client communications, ticket resolution, and advocacy, collaborating with Engineering and Field teams. Responsibilities include researching and resolving routine CAISO telemetry issues, assisting end users with basic system, device, access, or performance problems, and documenting incidents while aiming to

Qualifications

• High School Diploma or equivalent; AA degree or higher preferred.
• IT / Technical support experience, such as helpdesk experience, strongly preferred.
• Knowledge of Remote Desktop (RDP), IP addresses, and networking.
• Electric or utility experience preferred.
• Knowledge of CAISO requirements highly desired.
• Proficient in Microsoft Office, SharePoint (or other CRM).
• Excellent communication, interpersonal and organizational skills.
• Must be authorized to work for any employer in the United States. This position is not eligible for sponsorship of a work visa.

Responsibilities

• Identifies, researches, and resolves routine technical problems to support CAISO direct telemetry requirements and related systems.
• Responds to end-user requests via phone, email, or chat to resolve basic system, device, access, or performance issues.
• Uses product information or solution databases to research, troubleshoot, and deliver solutions.
• Advises users on methods and actions to resolve and avoid future issues; documents incidents.
• Escalates problems to appropriate levels or teams to achieve resolution; may assist with installs or upgrades.
• Fulfills all service level standards for response time and quality; provides general supervision.
• Performs configuration updates for RIGs, DASs, SCADAs, Tracker Controllers, etc.

Skills

Customer service

Technical troubleshooting

Communication

Organizational skills

Documentation

Education

High School Diploma or equivalent

AA degree or higher preferred

Tools

Microsoft Office

SharePoint

CRM

Remote Desktop (RDP)

Job description

Trimark Associates, Inc. seeks a TOC Engineer for our Folsom, CA headquarters to deliver end-to-end customer service in a fast-paced, technically focused environment.

You will handle direct client communications, ticket resolution, and advocacy, collaborating with Engineering and Field teams. Responsibilities include researching and resolving routine CAISO telemetry issues, assisting end users with basic system, device, access, or performance problems, and documenting incidents while aiming to