To Go Pro

TGI Fridays; Herndon (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Shift Supervisor at TGI Fridays oversees To Go operations, delivering friendly service and ensuring high standards. You greet guests, take orders, ring up sales, and coordinate with kitchen and service staff to ensure accuracy and smooth handoffs.

You’ll lead, train, and support teammates while maintaining a clean, organized to-go area and brand-appropriate Fridays Service Style. Strong communication, the ability to lift 30 lbs, stand 6-8 hours, and read menus over the phone are essential to

Qualifications

• Must be able to read menus and describe menu items to guests over the phone.
• Must be able to articulate greetings and farewells clearly.
• Must be able to convey guests' needs to staff and managers.
• Must be able to stand and walk for the shift duration.
• Ability to lift 30 lbs and work in a loud environment.

Responsibilities

• Promptly answers incoming calls and provides appropriate service.
• Informs guests of promotions and introduces serving staff for smooth handoffs.
• Keeps the delivery area clean and organized.
• Accurately rings up orders in the POS system while engaging guests.
• Builds guest count by promoting specials and cultivating regular clientele.
• Packaging of To Go food – inspected and sealed correctly.
• Responds to guests in To Go parking spots promptly.
• Ensures 100% accuracy on orders.
• Attends to special guest needs and requests.
• Follows brand standards to deliver Fridays Service Style.

Skills

Customer service

Communication

Team coordination

Job description

Shift Supervisor

Description:

A TGI Fridays To Go Pro/Specialist presents a positive first impression of TGI Fridays friendliness, excellent service, and high standards. The To Go Pro also greets guests upon arrival, ensures the guest dining experience is excellent and bids guests farewell as they leave.

Specific responsibilities of the To Go Pro include:

• Promptly answers incoming calls to the restaurant and provide appropriate service
• Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
• Keep the delivery area clean and organized.
• Accurately rings up all orders in the POS system while maintaining the ability to socialize with Guests.
• Builds Guests count by promoting specials and building a regular clientele.
• Packaging of To Go Food – Inspected and sealed correctly.
• Responding to guests in the To Go parking spots quickly and efficiently as they arrive.
• Ensure 100% accuracy on orders.
• Tends to special guest needs and requests.
• Follows all relevant brand standards to deliver Fridays Service Style.

Requirements

A TGI Fridays To Go Pro must be able to carry natural conversation with guests without sounding scripted or intrusive. Additional specific requirements for the To Go Pro include:

• Must be able to read menus and describe menu items to guests over the phone
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate guests’ needs to Line Cook, Servers, Bussers, Managers, etc.
• Must be able to hear well in a loud environment to answer telephone and respond to guest requests
• Must be able to walk and stand during the entire shift
• Must be able to reach, bend, stoop, and wipe
• Must be able to articulate clear greetings and farewells to guests
• Must be able to understand requests for assistance
• Ability to Lift 30 lbs.
• Ability to Stand 6-8 Hours