To-Go Coordinator

Flying Biscuit Cafe; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Meal discount on duty

Meal discount off duty

Job summary

Flying Biscuit Cafe in Charlotte, NC is seeking a motivated To-Go Coordinator to guide guests through a smooth ordering and carry-out experience.

You will answer calls, take to-go orders, upsell items, manage tickets, handle payments, and support the front- and back-of-house teams while maintaining cleanliness and timely service.

Qualifications

• Months to a year of working in a full service restaurant
• Able to lift up to 20 lbs
• Physical stamina for minimum 6 hour shift
• Effective communication skills
• Ability to handle multiple tasks
• Ability to train individuals
• Learner/Coachable

Responsibilities

• Answers phone calls, suggests features, and takes to-go orders
• Greets to-go walk-in guests, suggests features, and takes to-go orders
• Sells add-ons and premium beverage/food items
• Maintains organization of tickets to guide BOH in flow of service
• Takes timely, correct orders and accurately packs orders
• Handles cash and tips accurately
• Maintains a clean dining room and restrooms during service (in absence of a busser)
• Performs daily opening and closing duties
• Communicates restaurant operational needs to managers
• Maintains helpful, productive working relationships with the Food Quality Inspector and Chefs
• Effectively communicates shift hand-off to Mixologist
• Participates in and maintains positive relationships across FOH and BOH teams
• Participates in ongoing restaurant training and scheduled restaurant events

Skills

Communication

Multitasking

Coachable

Lift 20 lbs

Job description

A To-Go Coordinator is a highly-motivated, outgoing team player with the knowledge to guide guests through an exceptional ordering and carry out experience while producing outstanding sales.

Requirements:

• Reliable Transportation
• Background Check
• Flexibility of Schedule

Qualifications:

Months to a year of working in a full service restaurant

Is willing to lift and carry up to 20 lbs

Has physical stamina for minimum 6 hour shift

Effective communication skills

Ability to handle multiple tasks

Ability to train individuals

Learner/Coachable

Responsibilities:

• Answers phone calls, suggests features, and takes to-go orders
• Greets to-go walk-in guests, suggests features, and takes to-go orders
• Sells add-ons and premium beverage/food items
• Maintains organization of tickets to guide BOH in flow of service
• Takes timely, correct orders and accurately packs orders
• Handles cash and tips accurately
• Maintains a clean dining room and restrooms during service (in absence of a busser)
• Performs daily opening and closing duties
• Communicates restaurant operational needs to managers
• Maintains helpful, productive working relationships with the Food Quality Inspector and Chefs
• Effectively communicates shift hand-off to Mixologist
• Participates in and maintains positive relationships across FOH and BOH teams
• Participates in ongoing restaurant training and scheduled restaurant events

Benefits:

50% off meal on duty and 20% off duty
More than 20 years later, we are an institution–growing to 25 locations throughout Georgia, North Carolina, Florida and Texas. But we always kept that quintessential neighborhood spirit and focused on our Southern-inspired menu of comfort food made with fresh ingredients.
Though we’re famous for our grits and biscuits (we bake almost 5,000 biscuits per week at each location), our loyal guests throughout the Southeast come join us to enjoy Breakfast, Lunch and Dinner throughout the day.