To-Go Concierge

Woodfield-Country-Club; Boca Raton (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Complimentary meals

Employee referral bonus

Birthday recognition

On-site parking

Direct deposit

Employee social events

Job summary

Woodfield Country Club in Boca Raton, FL is seeking a part-time F&B To-Go Concierge to process To-Go orders and ensure a positive Member/Guest experience with prompt and courteous service. Flexibility to work weekends and holidays is required, and the role supports front desk operations as needed.

Responsibilities include answering calls, taking orders, coordinating with kitchen for timing, and providing club information to Members. Professional appearance and friendly demeanor are essential.

Qualifications

• Answers calls and takes food & beverage orders using menu knowledge.
• Keeps informed about daily specials and substitutions.
• Understands kitchen flow and times tickets accordingly.
• Provides callers with club information, directions and services.
• Addresses members by name and retains preferences.
• Maintains a professional appearance and courteous demeanor.

Responsibilities

• Answer telephone calls and take food & beverage orders.
• Check specials and preparation methods, including substitutions.
• Coordinate with cooks on ticket timing and service flow.
• Provide callers with address, directions and club information.
• Address members by name and recall preferences when possible.
• Forward calls to the correct staff and multitask as needed.

Skills

Phone etiquette

Multi-tasking

Member relationship

Menu knowledge

Professional communication

Job description

WoodfieldCountry Clubin Boca Raton is seeking a F&B To-Go Concierge. The F&B To-Go Concierge is responsible for processing the food and beverage orders for the To Go operation. They will ensure a positive first and last impression to Members/Guests by offering a prompt, professional and courteous phone greeting, attending to their needs and maintaining the overall quality according to the standards of Woodfield Country Club. Candidates must be available to work a flexible schedule including, weekends and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers the telephone in a courteous manner and takes food and beverage orders utilizing menu knowledge.
• Checks the specials for the day and their preparation methods (dressing, sauce, condiments and special substitutions).
• Aware of the flow of service throughout the kitchen environment and communicates with the cooks on the timing of the tickets.
• Professionally demonstrate knowledge of all personnel, facilities, events and services offered at the Club, and provide callers with address, directions, and other information as available.
• Demonstrate the ability to build relationships, recognize membership by name and retain member preferences.
• Answer incoming telephone calls, determine purpose of their calls, and forward calls to appropriate personnel or department. Must have ability to multi-task.
• Maintain a professional appearance at all times. Present an appropriate image for the Club and maintain a pleasant and courteous manner at all times, whether in person or on the telephone.
• Ensure that the To Go operations telephone voice greeting is appropriate for the current status at all times.
• Provide support to Concierge on occasion, while maintaining the primary responsibilities at the front desk.
• Always address a Member approaching the desk, preferably by their name, when and if possible.
• Immediately communicates any issues/feedback to the supervisor that impacts the member experience.
• Keep work area clean and presentable at all times.
• Performs opening and closing side work as assigned.

Woodfield Country Club proudly offers the following benefits:

• ComplimentaryMeals in Employee Cafe
• Employee Referral Bonus
• Birthday Recognition
• Employee Social Events
• Direct Deposit
• On-site Parking

In addition to the benefits noted above, all Full-Time, year-round employees will be eligibleto receive:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance
• Supplemental Life Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Long Term Disability Insurance
• 401(k) Retirement Savings Plan with Company Match
• Paid Vacation
• Paid Personal Time Off
• Paid Holidays

Woodfield Country Club is a drug-free workplace, candidates must be able to pass pre-employment drug screen.

This is a part time position