To-Go Concierge

Woodfield Boca Raton; Boca Raton (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Complimentary Meals in Employee Cafe

Employee Referral Bonus

Birthday Recognition

Employee Social Events

Direct Deposit

On-site Parking

Job summary

Woodfield Country Club in Boca Raton seeks a part-time F&B To-Go Concierge to process To-Go orders, greet Members and Guests with a courteous phone presence, and maintain overall service quality. The role requires flexibility, including weekends and holidays, and involves coordinating with kitchen and front desk staff.

Responsibilities include taking orders, verifying specials and substitutions, managing ticket timing with cooks, and addressing Members by name.

Qualifications

• Greet callers and take To-Go orders using menu knowledge.
• Coordinate with kitchen and servers for timely order fulfillment.
• Maintain courtesy, professionalism, and strong member relations.

Responsibilities

• Answers the telephone in a courteous manner and takes food and beverage orders utilizing menu knowledge.
• Checks the specials for the day and their preparation methods (dressing, sauce, condiments and substitutions).
• Aware of the flow of service and communicates with cooks on ticket timing.
• Demonstrate knowledge of Club facilities and services and provide directions and information as needed.
• Build relationships with members, recognizing them by name and honoring preferences.
• Answer incoming calls, determine purpose, and forward to appropriate personnel; multi-task as needed.
• Maintain a professional appearance and pleasant manner in person and on the phone.
• Ensure To-Go telephone greeting matches current status; support Concierge at times.
• Address a Member at the desk by name when possible and communicate issues to supervisor.

Skills

Phone etiquette

Menu knowledge

Multi-tasking

Customer service

Professional appearance

Job description

Woodfield Country Club in Boca Raton is seeking a F&B To-Go Concierge. The F&B To-Go Concierge is responsible for processing the food and beverage orders for the To Go operation. They will ensure a positive first and last impression to Members/Guests by offering a prompt, professional and courteous phone greeting, attending to their needs and maintaining the overall quality according to the standards of Woodfield Country Club. Candidates must be available to work a flexible schedule including, weekends and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers the telephone in a courteous manner and takes food and beverage orders utilizing menu knowledge.
• Checks the specials for the day and their preparation methods (dressing, sauce, condiments and special substitutions).
• Aware of the flow of service throughout the kitchen environment and communicates with the cooks on the timing of the tickets.
• Professionally demonstrate knowledge of all personnel, facilities, events and services offered at the Club, and provide callers with address, directions, and other information as available.
• Demonstrate the ability to build relationships, recognize membership by name and retain member preferences.
• Answer incoming telephone calls, determine purpose of their calls, and forward calls to appropriate personnel or department. Must have ability to multi-task.
• Maintain a professional appearance at all times. Present an appropriate image for the Club and maintain a pleasant and courteous manner at all times, whether in person or on the telephone.
• Ensure that the To Go operations telephone voice greeting is appropriate for the current status at all times.
• Provide support to Concierge on occasion, while maintaining the primary responsibilities at the front desk.
• Always address a Member approaching the desk, preferably by their name, when and if possible.
• Immediately communicates any issues/feedback to the supervisor that impacts the member experience.
• Keep work area clean and presentable at all times.
• Performs opening and closing side work as assigned.

Woodfield Country Club Proudly Offers The Following Benefits

• Complimentary Meals in Employee Cafe
• Employee Referral Bonus
• Birthday Recognition
• Employee Social Events
• Direct Deposit
• On-site Parking

In addition to the benefits noted above, all Full-Time, year-round employees will be eligible to receive:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance
• Supplemental Life Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Long Term Disability Insurance
• 401(k) Retirement Savings Plan with Company Match
• Paid Vacation
• Paid Personal Time Off
• Paid Holidays

Woodfield Country Club is a drug-free workplace, candidates must be able to pass pre-employment drug screen.

This is a part time position