To-Go

Texas Roadhouse, Inc.; Roanoke (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical plans (best in class)

Dental and Vision Insurance

Tuition Reimbursement

Paid vacation time

Short-Term Disability

Life, Accident, and Critical Illness

Identity Theft Protection

Employee Assistance Program

Business Travel Insurance

Annual holiday bonus

Job summary

Texas Roadhouse, Inc. is seeking a To-Go Roadie to support our carry-out operations and ensure every To-Go guest experiences Legendary Food and Legendary Service. You will handle orders, assist with quotes on timing, and process transactions using our POS system.

The role emphasizes friendly customer interactions, precise order packaging, and collaboration with Back of House and restaurant managers. Competitive hourly pay and a supportive team culture await Roadies.

Qualifications

• Excellent customer service and friendly communication.
• Ability to use phone etiquette when taking orders.
• Knowledge of the menu to accurately take and place orders.
• Strong organization and accuracy when packaging orders.
• Teamwork with Back of House and staff.
• Experience with POS systems and cash handling.

Responsibilities

• Greet guests and bid farewell during pickup.
• Answer calls with proper phone etiquette.
• Know menu to take and place accurate orders.
• Package orders with high accuracy.
• Collaborate with Back of House to complete orders.
• Provide quotes on order times with managers.
• Understand online and mobile app ordering systems.
• Use POS to place orders and process transactions.
• Follow safety and sanitation procedures.
• Demonstrate teamwork at all times.

Skills

Customer service

Phone etiquette

Menu knowledge

Organization

Teamwork

Time management

Cash handling

Tools

POS system

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Pay

$15.00 - $17.00 per hour

Texas Roadhouse is looking for a To-Go Roadie to support our carry out operations, execute high standards of food quality and service, and ensure our To-Go guests experience the same Legendary Food and Legendary Service as our dine-in guests.

As a To-Go Roadie Your Responsibilities Would Include

• Ensuring each guest receives a legendary welcome and goodbye when placing and/or picking up their order
• Uses proper phone etiquette when answering calls and taking orders
• Knowledgeable of menu to accurately take and place orders
• Demonstrates strong organization and accuracy when packaging orders
• Works collaboratively with Back of House staff to complete orders
• Partners with Restaurant Managers on quote times; accurately provides quotes to guests on the length of time to complete their order
• Understands our online and mobile app ordering systems
• Accurately uses point of sale (POS) system to place orders, process To-Go sales, gift card sales, and cash/credit card transactions
• Practices proper safety and sanitation procedures
• Exhibits teamwork at all times

At Texas Roadhouse, our Roadies are the heart and soul of our company. We have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Requirements

Our Roadies are paid weekly. In addition, we offer one of the industry’s most competitive total rewards packages after one year of service to Roadies that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Tuition Reimbursement up to $5,250 annually
• Paid vacation time
• Short-Term Disability
• Life, Accident, and Critical Illness insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.