TMS & Mental Health Care Coordinator

Discovery Behavioral Health; Laguna Woods (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Discovery Behavioral Health is seeking a TMS & Mental Health Care Coordinator to guide patients from initial consultation through insurance authorization, treatment planning, scheduling, and follow-up. The role emphasizes coordinating care across providers and communicating plans with insurance teams.

The position is on-site in Long Beach, CA, with a Monday–Friday 8:30am–5pm schedule. TMS certification is provided during onboarding and prior experience in mental health or customer-facing

Qualifications

• Associates or Bachelor's degree preferred.
• Medical, beauty, and/or cosmetic surgery consultant in sales industry experience preferred.
• Excellent customer service skills; 2 years minimum.
• Mental health experience preferred.

Responsibilities

• Conduct initial patient consultations and document findings.
• Serve as liaison between care providers and patients.
• Build trust and rapport to improve patient care.
• Explain treatment benefits to patients.
• Communicate care plans to insurance case managers and health partners.
• Refer clients based on eligibility to TMS treatments.
• Discuss financial obligations and insurance coverage related to TMS.
• Complete TMS certification during initial employment period.
• Treat patients with our TMS system for mental illness.

Skills

Customer service

Care coordination

Communication

Insurance communication

Education

Associates degree

Bachelor's degree

Job description

Position Summary

The TMS & Mental Health Care Coordinator plays a vital role in supporting both Transcranial Magnetic Stimulation (TMS) services and broader mental health care coordination within a clinical setting. This position is responsible for guiding patients through the full continuum of care-from initial consultation and insurance authorization to treatment planning, scheduling, and ongoing follow-up.

The TMS & Mental Health Care Coordinator plays a vital role in supporting both Transcranial Magnetic Stimulation (TMS) services and broader mental health care coordination within a clinical setting. This position is responsible for guiding patients through the full continuum of care-from initial consultation and insurance authorization to treatment planning, scheduling, and ongoing follow-up.

Essential Job Functions

• Responsible for initial patient consultations. The consultant needs to evaluate the patient and concisely document findings.


• Serve as liaison between care providers and patients.


• Build trust and rapport with individuals in order to improve patient care.


• Communicate the benefits of treatment to the patient.


• Utilize clinical information and knowledge of medical necessity criteria to effectively communicate plans of care to insurance case managers, facility staff, and health care partners.


• Refer clients based on eligibility to TMS treatments, while also identifying the potential need per individual client.


• Prepare and discuss any financial obligations and insurance coverage with clients as it pertains to TMS or other services provided by us.


• Successful completion of TMS Certification (training and certification provided during the initial period of employment).


• Treating patients with our TMS system who are suffering from mental illness.

Knowledge, Education, & Experience:

• Associates or Bachelor's degree preferred


• Medical, beauty, and/or cosmetic surgery consultant in sales industry experience preferred.


• Excellent customer service skills 2 years minimum.


• Mental health experience preferred.

Employment Status: Full Time

Schedule: M-F, 8:30am-5pm

Work Location: On Site - Long Beach, CA

Compensation: Pay Range: $23-26/hr.