TMG Support & Implementation Specialist II - Nashville, TN

Truist Financial Corporation; Nashville (TN); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player seeks a dedicated professional to manage client service needs and support treasury operations. In this dynamic role, you'll engage with clients, resolving issues while implementing new treasury services. Your expertise will ensure high-quality communication and operational efficiency in a fast-paced environment. If you thrive on multitasking and delivering exceptional service, this opportunity is perfect for you. Join a company that values its employees and offers a comprehensive benefits package, including medical, dental, and retirement plans, along with generous vacation time. Be part of a team that makes a difference in the financial landscape.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Vacation

Paid Holidays

Sick Days

Life Insurance

Disability Insurance

Qualifications

• 3+ years in treasury products support and customer service.
• Strong communication skills and multitasking ability required.

Responsibilities

• Manage client support for treasury services and problem resolution.
• Oversee daily operational tasks and cash positioning.

Skills

Customer Service

Problem Resolution

Technical Support

Multitasking

Verbal Communication

Written Communication

PC Skills

Education

Associates Degree

College Degree

Tools

Microsoft Word

Microsoft Excel

Job description

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

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Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Manage daily service and support needs of clients, including but not limited to problem resolution, technical support, positive pay management, daily cash positioning. Implement new Treasury services and service modifications for clients. Support management of workflow, procedure documentation, and procedure management in a fast paced, high quality, multi-task environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Work directly with clients to support advanced product usage, problem research and resolution, access issues, technical support, and transaction needs.
2. Manage daily operational tasks including cash positioning and ACH exception transaction decisions.
3. Manage positive pay review, exceptions management (including internal research and support and direction of client research and actions), and exception decisions to prevent client and/or bank financial loss.
4. Manage complex implementations of treasury services and develop project plans for the implementation of Treasury services, including gathering technical information from the client; coordinating and monitoring the project internally; working with programmers, product managers, and service delivery personnel; managing client expectations; completing implementation forms and related documentation; assuring client delivery of agreements, acceptance sign-offs and test files; resolving project delays; installing software; training users; and following up with the client post implementation.
5. Excel in a fast paced multi-tasking role with a high degree of quality and accuracy.
6. Daily high quality telephone and e-mail communications with clients and operational areas of bank.

QUALIFICATIONS

Required Qualifications:

1. Three or more years supporting and implementing treasury products and services or comparable experience.
2. Three or more years of customer service and support in a financial environment.
3. Associates degree or comparable experience.
4. Excellent verbal and written communication skills.
5. Ability to multitask, shifting regularly between client support and operational tasks.
6. Ability to operate at a high level of quality in a fast paced environment.
7. Strong PC skills including Word and Excel.

Preferred Qualifications:

1. College degree.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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