TLT/SDA Administrative Specialist II

B Townblog; Burien (WA); On-site; USD 52,000 - 76,000; Full time

Job summary

King County Sheriff's Office in Burien, WA, is seeking an Administrative Specialist II to support police-related administrative functions at Precinct 4.

Responsibilities include processing CPLs, fingerprinting, data entry, and document management. The role demands strong communication, confidentiality, and the ability to handle sensitive information, with a 40-hour workweek in-person at the Burien site.

Qualifications

• Strong communication and interpersonal skills to provide program-specific information to customers via in-person, telephone, or written communications.
• Demonstrated experience in conflict resolution, de-escalation and problem-solving to resolve matters.
• Ability to write clearly, proofread effectively, and manage documentation.
• Strong initiative and accountability in tracking work assignments and prioritizing workload.
• Maintaining records and using tracking systems for evidence and documenting releases.
• Ability to operate standard office equipment and software.
• Experience with inventory procedures to order and distribute supplies/equipment, knowledge of basic accounting.
• Good keyboarding skills with Word, Excel, Outlook and database applications (min 35 WPM).
• Strong organizational and multi-tasking skills.
• Maintaining confidentiality with highly sensitive information.

Responsibilities

• Providing specialized information to customers over the telephone, in writing and in person, including inquiries on police reports and CPL processes.
• Processing CPLs, fingerprinting, background checks, and testing CPL database software.
• Establishing, maintaining, modifying, tracking and retrieving information and compiling data.
• Composing and drafting documents, preparing paperwork, and organizing filing systems.
• Maintaining inventory and distributing supplies/equipment.
• Organizing and filing documentation, scanning and uploading to electronic systems.
• Verifying documentation and updating databases, data entry.
• Handling mail, prioritizing time-sensitive matters, and maintaining confidentiality.
• Attending meetings and taking notes; scheduling and coordinating for supervisors.
• Other duties as assigned.

Skills

Communication

Conflict resolution

Proofreading

Accountability

Data entry

Inventory control

MS Office

Typing 35 WPM

Tools

CPL database

Database applications

Spreadsheet software

Job description

WHO MAY APPLY

This position is open to the public and to King County employees. Candidates currently working in KCSO who are applying for this opportunity as an SDA must obtain approval from their chain of command. Please send the approval to Jessica Lussier at [e-mail].

WORK LOCATION

Precinct 4 – 14905 6th Ave., Burien 98166

WORK SCHEDULE

Typical work schedule is 40 hours per week, Monday – Friday, work to be performed in-person at the worksite. This position is overtime eligible with prior supervisor approval.

The Administrative Specialist II perform a series of technical office support work under supervision. The responsibilities and functions include:

• Providing specialized and/or technical program-specific information that requires limited interpretation of established policies, procedures and other relevant sources to internal and/or external customers over the telephone, in writing and/or in person, includinginquiries on how to obtain and file a police report, how to obtain a concealed pistol license (CPL) and following up on various processes; some employees may have to deal with sensitive and/or potentially volatile situations.
• Processing CPLs, to include fingerprinting, background checks, logging information and testing new programs for the CPL database and software;
• Establishing, maintaining, modifying, tracking and/or retrieving information and compiling data that may require information searches through files, contracts, records, microfilm, maps or computer files, including spreadsheets and/or customized database applications.
• Compose and draft documents, and/or correspondence; prepare paperwork and files, and organizing and filing documentation for various office processes;
• Maintaining, tracking inventory, ordering and distributing supplies and/or equipment.
• Organizing and filing documentation and paperwork, scanning and uploading documents to an electronic system;
• Verifying documentation and updating various electronic databases to include data entry;
• Processing mail or information, responding to mail when appropriate; identifying priority and/or time-sensitive matters; and maintaining security and confidentiality.
• Attending meetings and taking meeting notes; scheduling meetings and maintaining calendars for supervisors and/or programs;
• Other duties as assigned.

Administrative Specialist IIs require skill in providing administrative support with a wide variety of administrative and clerical duties. Candidates need to have a minimum of one (1) year of full-time administrative support and office experience as well as experience related to the following areas:

• Strong communication and interpersonal skills with the ability to provide program-specific information such as rules, regulations and policies; to customers via in-person, telephone, or written communications, including greeting visitors, screening calls, scheduling meetings, directing and responding to public and internal requests.
• Demonstrated experience in conflict resolution, de-escalation and problem-solving techniques to resolve various matters (in-person, via telephone or other)
• The ability to write clearly, proofread effectively, and manage documentation.
• Strong initiative and accountability in tracking work assignments, prioritizing workload, adapting to changes and following through on assignments.
• Maintaining records, using tracking systems for evidence and documenting releases.
• Ability to carry out assignments using standard office equipment such as personal computer, copier, and multi-line telephone.
• Experience with or knowledge of inventory procedures to order and distribute supplies/equipment, knowledge of basic accounting skills.
• Good keyboarding skills with experience using Word, Excel, Outlook and database applications or other relevant software (minimum of 35 WPM).
• Strong organizational and multi-tasking skills.
• Maintaining confidentiality; skill in working with information that is highly sensitive in nature while practicing discretion.

DESIRED QUALIFICATIONS

• Two (2) years previous front-facing customer service experience.
• Two (2) years of experience answering telephone lines and facilitating call resolutions.
• Previous experience with public sector, law enforcement, court, or legal experience.
• Knowledge of King Sheriff's Office policies and procedures.

Additional Requirements

Must pass thorough background investigation, including a polygraph.

You must be a United States citizen, Lawful Permanent Resident, or deferred action childhood arrival (DACA) recipient.

You must have the ability to read, speak, and write in the English language fluently.

Verify that you do not meet any of the KCSO Automatic Disqualifiers:

Candidates who have one or more automatically disqualifying factor in their background may be disqualified. Review the list of Automatic Disqualifiers prior to completing the application at KCSO Automatically Disqualifying Behaviors.