Title Suite Attendant | Part-Time | Polar Park

Comcast Spectacor; Worcester (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in venue management is seeking a Suite Attendant to serve guests in luxury suites at Polar Park. The role requires excellent communication skills and the ability to thrive in a fast-paced environment. Responsibilities include food service setup, maintaining quality, and ensuring guest satisfaction. This part-time position offers a competitive hourly rate and benefits.

Benefits

401(k) savings plan

401(k) matching

Qualifications

• 1-2 years of experience in food & beverage or customer service roles.

Responsibilities

• Assist in setting up food service areas within specific suites.
• Monitor and maintain food quality.
• Respond to guest requests and ensure suites have necessary serving ware.

Skills

Communication

Teamwork

Education

Food Handling Certificate

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Suite Attendant is responsible for serving guests in the Suites. The Suite Attendant must be personable and able to work in an ever-changing fast-paced environment.

The employee must maintain excellent attendance and be available to work events as scheduled per business need.

This role pays an hourly rate of $12.00 and is tip eligible.

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until August 8, 2025.

About the Venue

Polar Park is a baseball park in Worcester, Massachusetts, serving as the home of the Worcester Red Sox, a Minor League Baseball team competing at the Triple-A level and an affiliate of the Boston Red Sox. Opened for the 2021 Triple-A season, it has a seating capacity of 9,508 people.

Responsibilities

• Assist in setting up food service areas within specific suites based on pre-orders.
• Ensure all assigned suites are prepared prior to the event based on received orders.
• Organize and prepare for events in assigned locations.
• Assist in closing out financials for individual suites.
• Monitor and maintain food quality.
• Follow all company policies and procedures, uphold safety and sanitation standards, and foster a positive atmosphere for team members and guests.
• Monitor and enforce safe alcohol policies and procedures.
• Maintain inventory control and fulfill product requisitions.
• Have full knowledge of food and beverage menu items and accompaniments.
• Supervise the service of beverages to guests, including alcoholic beverages.
• Check guest IDs to verify minimum age for alcohol purchase.
• Respond to guest requests and ensure suites have necessary serving ware.
• Maintain sanitation, health, and safety standards in work areas.
• Demonstrate excellent attendance as per company standards.
• Ensure equipment is operational and clean before events.
• Recognize guests who are visibly intoxicated and take appropriate action.
• Perform other duties as assigned by management.

Qualifications

• Effective communication skills with employees, co-workers, volunteers, management, and guests.
• Proficiency in English (reading, writing, speaking).
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificate or alcohol service permit if required by law.
• Handle cash accurately and responsibly.
• Perform basic math functions related to POS transactions, cash reconciliation, and inventory.
• At least 1-2 years of experience in food & beverage or customer service roles.

Our Commitment

At OVG, we value diversity and inclusivity, believing they drive innovation and excellence. We are dedicated to creating environments that reflect and celebrate the diverse communities we serve.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity and does not discriminate based on protected classes including veteran status, race, religion, sex, age, disability, and others under applicable law.