Title Specialist

OneMain Financial; Salt Lake City (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and wellbeing options including

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10%)

Tuition reimbursement

Paid time off (15 days vacation)

Paid sick leave

11 Paid holidays

Paid volunteer time

Job summary

OneMain Financial is seeking a Title Specialist to maintain a high performing auto secured loan portfolio across the branch network and centralized accounts through administrative and customer service tasks. You will identify mail related to lienholder status, respond to inquiries about lien placement, and escalate complex issues to ensure a smooth process.

This role requires accuracy and strong communication with branches, underwriting, and centralized sales teams.

Qualifications

• Minimum High School Diploma or GED.
• 1+ year of customer service experience.
• Experience with auto titling and/or lending preferred but not required.
• Ability to review loan and title documents in a timely fashion.
• Strong communication skills (oral, written, interpersonal).

Responsibilities

• Identify, sort, and process mail related to lienholder status on customer’s auto property.
• Answer phone and email inquiries about lien placement and using our third-party vendor system.
• Identify anomalies or complex issues and escalate to ensure a timely transition in the process.
• Partner with branch network to increase lien perfection rates on auto secured loans.
• Act as liaison between multiple internal and external customers/vendors with Centralized Sales, Underwriting and Branch personnel.
• Maintain knowledge of OneMain's policies, procedures, and state/federal laws.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or GED

Job description

OneMain Financial is seeking a Title Specialist

who will be responsible for maintaining a high performing auto secured loan portfolio rating for our branch network and centralized accounts.This will be done through administrative and customer service-oriented tasks.

In the Role

• Identify, sort, and process mail as it relates to our stake as lienholder on customer’s auto property.

• Answer phone and email inquiries from our branch network with questions about the lien placement process and using our third-party vendor system.

• Identify anomalies or complex issues and decisively escalates to provide a timely and seamless transition within the process.

• Partner with our branch network to increase their lien perfection rates on auto secured loans.

• Act as a liaison between multiple internal and external customers and/or vendors. This will include written and verbal communication with Centralized Sales, Underwriting and Branch personnel.

• Maintain thorough knowledge and understanding of OneMain's policies and procedures, as well as state and federal laws.

Requirements

• High School Diploma or GED

• 1 (One) or more year(s) in customer service

• Prior experience in auto titling and/or lending is preferred but not necessary.

• Ability to review loan and title documents in a timely fashion.

• Strong communication skills (oral, written, and interpersonal).

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.