Title Maintenance Specialist (Hybrid)

Exeter Finance; Irving (TX); Hybrid; Full time

Job summary

A leading finance company seeks a Title Maintenance Specialist to ensure proper documentation and work with customers and dealerships. This role involves evaluating title issues, processing vehicle titles, and providing excellent customer service in a hybrid work environment. Join us to be part of a positive and supportive team focused on delivering great service.

Qualifications

• 0-2 years auto finance experience preferred.
• Ability to handle high volume of paperwork.
• Self-motivated with the ability to complete multiple tasks.

Responsibilities

• Follow up on and reconcile lien documentation through communication with auto dealerships and customers.
• Maintain current knowledge of DMV regulations.
• Complete title applications and prepare shipments for lost/duplicate titles.

Skills

Attention to Detail

Customer Service Skills

Typing Skills

Communication Skills

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

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Title Maintenance Specialist (Hybrid)

Apply locations Irving, TX time type Full time posted on Posted 8 Days Ago job requisition id R4717

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Follow up on and reconcile lien documentation through extensive phone and written communication with auto dealerships, state agencies, and internal/external customers.
Identify and resolve title issues, escalating as needed, to mitigate potential losses
Contact external and internal customers to obtain missing or inaccurate information
Receive mail, internal documents and/or external documents; examine documents for completeness, accuracy, and conformity to specified requirements
Maintain current knowledge of DMV regulations regarding vehicle titles for each state in which vehicles are processed
Complete title applications, check requests, and prepare overnight shipments for lost/duplicate titles
Utilize various software systems to obtain, validate, and enter document information
Responds to a variety of internal and external customer inquiries in a timely and thorough manner

Education and Work Experience:
High school diploma or equivalent
0 -2 years auto finance experience preferred
Auto title experience preferred
Phone customer service skills preferred
Typing and ten key skills
Ability to use MS Office products, proprietary software and general office equipment
Strong attention to detail and sense of urgency
Ability to build rapport and relationships; ability to work in a team environment
Excellent written and verbal communication skills
Must be highly organized and able to prioritize workload
Must possess sound judgment in gauging the severity of identified problems
Ability to handle high volume of paperwork
Self-motivated with the ability to complete multiple tasks with minimal supervision.

#LI-Hybrid

Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.

18.25 USD-$22.00