Title Maintenance Specialist (Hybrid)

Exeter Finance; Irving (TX); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading finance company is seeking a dedicated team member to assist with auto loan management and title reconciliation. In this hybrid role, you will engage with dealerships and customers to ensure documentation accuracy while developing your skills in a fast-paced and supportive environment. Ideal candidates possess strong communication skills, attention to detail, and a willingness to learn.

Qualifications

• 0 - 2 years auto finance experience preferred.
• Experience with auto title preferred.
• Strong attention to detail and organizational skills.

Responsibilities

• Follow up on and reconcile lien documentation through communication with auto dealerships.
• Identify and resolve title issues; maintain knowledge of DMV regulations.
• Respond to customer inquiries in a timely manner.

Skills

Customer service skills

Attention to detail

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Follow up on and reconcile lien documentation through extensive phone and written communication with auto dealerships, state agencies, and internal/external customers.
Identify and resolve title issues, escalating as needed, to mitigate potential losses
Contact external and internal customers to obtain missing or inaccurate information
Receive mail, internal documents and/or external documents; examine documents for completeness, accuracy, and conformity to specified requirements
Maintain current knowledge of DMV regulations regarding vehicle titles for each state in which vehicles are processed
Complete title applications, check requests, and prepare overnight shipments for lost/duplicate titles
Utilize various software systems to obtain, validate, and enter document information
Responds to a variety of internal and external customer inquiries in a timely and thorough manner

Education and Work Experience:
High school diploma or equivalent
0 -2 years auto finance experience preferred
Auto title experience preferred
Phone customer service skills preferred
Typing and ten key skills
Ability to use MS Office products, proprietary software and general office equipment
Strong attention to detail and sense of urgency
Ability to build rapport and relationships; ability to work in a team environment
Excellent written and verbal communication skills
Must be highly organized and able to prioritize workload
Must possess sound judgment in gauging the severity of identified problems
Ability to handle high volume of paperwork
Self-motivated with the ability to complete multiple tasks with minimal supervision.

#LI-Hybrid

Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.

18.25 USD-$22.00