Title I Career Planner

State of Iowa; Spencer (IA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Excellent health insurance

Paid time off (9 holidays, vacation, (

IPERS retirement plan

Flexible Spending Accounts

Life and long-term disability coverage

Employee Assistance Programs

Discount Programs

Job summary

Iowa Workforce Development (IWD) seeks a Title I Career Planner to join the IowaWORKS office in Spencer, Iowa. The role includes direct customer service, career coaching, and employment services to help job seekers connect with opportunities.

Responsibilities include resume/cover letter assistance, mock interviews, workshop facilitation, and thorough documentation in the IowaWORKS system, with hybrid work options after six months of employment and training completion.

Qualifications

• Degree or higher required.
• Experience in career services, teaching, or training is expected.
• Strong customer service and communication skills required.
• Ability to coach and mentor job seekers.

Responsibilities

• Provide courteous service to customers and collaborate with team members.
• Coach job seekers on resumes, cover letters, and interview skills.
• Process paperwork for programs and services; refer to workshops and events.
• Document services accurately in the IowaWORKS system.
• Assist employers with navigating the IowaWORKS system and recruitment needs.

Skills

Customer service

Team collaboration

Career coaching

Education

Bachelor's degree or higher

Tools

IowaWORKS system

Job description

Iowa Workforce Development (IWD) is seeking a Title I Career Planner to join our team at the IowaWORKS office in Spencer, Iowa.

Position Details

• Location: 217 W 5th St., Spencer IA
• Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
• Work Flexibility: Hybrid telework and alternate schedules available after six months of employment and training have been completed.

Agency Overview

Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

Core Responsibilities

Customer Service and Team Collaboration

• Provide courtesy, respect, and politeness during all interactions with customers, both internal and external.

• Work with and ask customers appropriate questions to determine services they are seeking and/or needing.
• Interact effectively and build respectful relationships among coworkers and partners.
• Collaborate with team members within the American Job Center (AJC), resulting in a better experience for customers.
• Provide feedback as well as potential solutions to team and/or leadership and provide first day service to Veterans.
• Promptly greet customers upon entry into the IowaWORKSCenter in a friendly and professional manner.

Career Coaching and Customer Support

• Coach, motivate, and encourage job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
• Provide customers assistance with preparing and tailoring resumes and cover letters and facilitate mock interviews for customers, identifying ways to improve their interview responses.
• Process paperwork for partner and team programs and services.
• Refer, direct, and result customers to appropriate workshops and employment events.
• Facilitate workshops or one on one appointments in person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available.
• Accurately document all services, appointments, or other pertinent information in the database system and send/receive work-related documents for customers.

• Assist customers by providing information and guidance on employment and training opportunities.
• Match job seekers with suitable career opportunities using the IowaWORKS system.
• Connect customers with appropriate Workforce Innovation and Opportunity Act(WIOA) core partner services and refer them to community agencies for additional support as needed.
• Provide up to date labor market information to help customers make informed career and employment decisions.

Employment Services

• Provide direct recruitment services to businesses to support their employee hiring needs.
• Assist employers with navigating and using the IowaWORKS system and inform them of opportunities to participate in work-based learning programs.
• Collaborate in developing and implementing customized recruitment strategies, hiring events, and workforce solutions.
• Conduct follow-up outreach and provide ongoing support to job seekers and employers.
• Maintain accurate employer records and track business interactions using the case management system.
• Review, evaluate, and enter job orders and candidate referrals into the IowaWORKS system.
• Build and maintain relationships with local businesses to identify hiring practices, workforce needs, and employment opportunities.

Individualized Career and Training Services

• Provide personalized career guidance and training services to eligible adults, dislocated workers, and youth in accordance with federal, state, and local policies and procedures.
• Conduct appropriate assessments to identify participants’ career interests, skills, strengths, and employment goals.
• Maintain accurate and timely documentation of all services and participant activities in the IowaWORKS system.
• Inform participants of local work-based learning programs, training opportunities, and other workforce resources to support their career development and achieve their individual employment goals.

Benefits of Working for the State of Iowa

Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option of purchasing additional coverage.
• Employee Assistance Programs and Discount Programs for support.

If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place!

The State of Iowa participates in E-Verify

a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited four-year college or university with a degree in any field.
2. Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
3. A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
4. Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.