Title Customer Support Agent

FreedomRoads, LLC; Mesa (AZ); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On the job training

Job summary

Camping World in Mesa, AZ is seeking a detail-oriented Customer Care Agent to support RV acquisitions. You’ll handle documentation, title workflows, and system updates, while delivering excellent customer service to sellers.

The role requires strong Office skills, meticulous organization, and collaboration across departments to ensure timely, compliant deals and accurate data entry.

Qualifications

• Strong knowledge of Microsoft Office (Outlook, Word, Excel).
• Exceptional attention to detail and organizational skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with professionalism and discretion.
• Collaborate across multiple departments.
• Knowledge of title and registration procedures (auto/RV industry preferred).

Responsibilities

• Support the acquisition process by managing documentation from initial customer contact through contract completion and funding.
• Receive, scan, and upload contracts, titles, and supporting documents into internal systems (Salesforce, HappyFox, and related platforms).
• Coordinate with internal teams (Accounting, Titles, Funding, and Dealership) to ensure each deal progresses accurately and on schedule.
• Provide exceptional customer service to sellers by communicating status updates, clarifying paperwork requirements, and ensuring a smooth selling experience.
• Assist management with administrative tasks, reporting, and special projects to enhance departmental efficiency.
• Maintain compliance with company standards and regulatory documentation practices.

Skills

Microsoft Office

Attention to detail

Communication skills

Multitasking

Data management

Tools

Salesforce

HappyFox

Job description

Department: National Buying Team / Acquisition Operations Reports To: Acquisition Manager Location: Mesa, AZ Camping World is seeking a highly organized and detail-oriented Customer Care Agent to join our growing Acquisition Operations Team. This role plays a vital part in ensuring the accuracy and efficiency of our RV acquisition process by managing customer documentation, title workflows, and internal system updates. The ideal candidate combines administrative precision with strong communication skills and a commitment to providing outstanding customer support.

Why Join Camping World

As part of the largest RV retailer in the nation, you’ll be joining a team dedicated to excellence, innovation, and customer satisfaction. The Customer Care Team is a critical link between the customer and our dealership network-ensuring every acquisition is processed efficiently, accurately, and with care. You’ll have the opportunity to grow within a supportive environment that values initiative, accountability, and collaboration.

What You’ll Do

• Support the acquisition process by managing documentation from initial customer contact through contract completion and funding.
• Receive, scan, and upload contracts, titles, and supporting documents into internal systems (Salesforce, HappyFox, and related platforms).
• Coordinate with internal teams (Accounting, Titles, Funding, and Dealership) to ensure each deal progresses accurately and on schedule.
• Provide exceptional customer service to sellers by communicating status updates, clarifying paperwork requirements, and ensuring a smooth selling experience.
• Assist management with administrative tasks, reporting, and special projects to enhance departmental efficiency.
• Maintain compliance with company standards and regulatory documentation practices.

What You’ll Need for the Role

• Strong knowledge of Microsoft Office applications (Outlook, Word, Excel).
• Exceptional attention to detail and organizational skills.
• Proven ability to manage multiple priorities in a fast-paced, high-volume environment.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with professionalism and discretion.
• Strong interpersonal skills and the ability to collaborate across multiple departments.
• Knowledge of title and registration procedures (automotive or RV industry preferred).

Compensation

This position offers a base hourly rate with the potential for performance-based incentives. Compensation is determined by experience, skill set, and organizational needs. A reasonable estimate of the current range is provided below: $41,600- $45,760 The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It’s not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below. General Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below. Pay Range: $15.68-$18.87 Hourly

• Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities.
• Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage!

For more information please visit: www.mycampingworldbenefits.com

Join our talent community!

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966. We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.