Customer Care Agent

FreedomRoads, LLC; Mesa (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On the job training

Job summary

Camping World Holdings, Inc. is seeking a detail-oriented professional to maintain dealership inventory, process documents, and manage title/registration workflows.

You will support management to keep the department efficient and compliant while delivering strong customer service. The role requires proficiency with MS Office, experience with RV dealership systems (IDS), and ability to handle confidential information in a fast-paced environment.

Qualifications

• Proven attention to detail in handling documents and schedules.
• Strong written and verbal communication skills.
• Ability to interact with colleagues at all levels of the organization.
• Ability to handle confidential information responsibly.
• Experience with office software and basic data management.

Responsibilities

• Maintain dealership inventory through stocking pre-owned units.
• Receive, scan, and maintain documents in the database system.
• Oversee title and registration workflows including MSOs and POAs.
• Support management to run an organized department.
• Maintain high accuracy and comply with policies and procedures.
• Provide excellent customer service and relations.

Skills

Attention to detail

Written communication

Verbal communication

Multitasking

Team interaction

Tools

IDS (RV dealership accounting system)

MS Outlook

MS Word

MS Excel

Job description

What You'll Do

• Maintain Dealership inventory through stocking in pre-owned inventory
• Receive, scan, and maintain documents in our database system.
• Oversee title and registration work processes and procedures including MSOs, POAs and other documentation
• Assist the management team in running an efficient, organized department
• Maintain high standards of accuracy and assure compliance with company and other applicable policies and procedures
• Provide excellent customer service and customer relations

What You'll Need to Have for the Role

• Excellent knowledge of a variety of computer software applications in maintaining calendars, word processing, spreadsheets (MS Outlook, Word, and Excel).
• Knowledge of RV dealership accounting systems (IDS)
• Strong attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines
• Ability to handle sensitive and confidential information and situations
• Strong written and verbal communication skills
• Ability to interact and communicate with individuals at all levels of the organization
• Knowledge of office administrative procedures and knowledge of use and operation of standard office equipment
• Ability to work in a fast-paced environment with demonstrated ability to manage multiple competing tasks and demands
• May hold up to 25 lbs.

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It's not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It's not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.

Pay Range: $15.75-$18.87 Hourly

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• discounts
• paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• on the job training opportunities
• Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!
• Part-time associates are offered access to dental & vision coverage!

For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Join our talent community!

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966. We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.