Title Coordinator (Remote - US)

First American; Santa Ana (CA); Remote; USD 28,000 - 41,000; Full time

Job summary

First American is seeking a Title Coordinator to organize large commercial transactions on a national level. You will coordinate title and escrow processes with national and global teams and serve as the main contact between support and frontline operations.

Ideal candidates have 2+ years in real estate and customer service, strong detail, and mentoring abilities. Proficiency in Microsoft Office and Salesforce is a plus; you’ll thrive in a people-first culture with collaborative teamwork.

Qualifications

• 2+ years in Real Estate industry.
• 2+ years in Customer Service.
• Able to prioritize, manage deadlines and escalate.
• Mentoring and training experience.
• Strong attention to detail.
• Works well in fast-paced, cross-functional teams.
• Analytical and problem-solving skills.
• Positive, helpful attitude with demanding customers.
• Excellent interpersonal and communication skills.
• Proven track record of driving results.
• Advanced Microsoft Office skills (Excel, Access, PowerPoint, Word).
• Salesforce experience.

Responsibilities

• Organizes large commercial transactions in a fast-paced production environment.
• Sets and monitors delivery timelines for multi-site transactions; communicates risks and escalations.
• Responds to Title Requests and queries via email, phone, and our customer service platform.
• Acts as main contact between Back Office production teams and internal clients.
• Establishes timelines for large Commercial Multi Site Transactions.
• Serves as SME for back-office title production on multi-property deals.
• Drafts new procedures, policies, and training materials.
• Directs and instructs teams in strategic global locations.
• Ensures procedures are followed; implements new ones as needed.
• Promotes continuous improvement to boost efficiency and reduce costs.
• Works with Production Supervisor and Operations Manager to track KPIs.
• Anticipates and corrects trends affecting team targets.

Skills

Real estate knowledge

Customer service

Prioritization

Mentoring

Attention to detail

Communication

Problem solving

Team collaboration

Decision making

Tools

Salesforce

Microsoft Office

Job description

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American is seeking an experienced professional with exemplary customer service, communication and organizational skills to coordinate and track demanding commercial transactions involving multiple properties on a National Level. The Title Coordinator will be responsible for working with multiple national and strategic global teams to coordinate the completion of title and escrow processes and will serve as the main point of contact between our support teams and NCS frontline operations.

What You'll Do

• Organizes large commercial transactions in a fast paced production environment
• Establishes and monitors delivery timelines for large commercial multi-site transactions, proactively communicating risks, delays and escalations as needed
• Responds to, and supports First American Title, NCS Offices with their Title Requests and queries in a timely and efficient manner through various channels including, email, phone and our customer service platform
• Act as a point of contact representing the Back Office production teams to our internal clients and partners
• Establish delivery timelines for large Commercial Multi Site Transactions.
• Act as a subject matter expert for back office title production relating to multiple property transactions
• Draft new procedures, policies, and training materials as needed
• Direct and Instruct teams found in strategic global locations
• Ensure established procedures are followed, implementing new ones as needed
• Promote continuous improvement in efficiency initiatives to enhance production and reduce costs
• Work with Production Supervisor and Operations Manager to track KPI reports.
• Anticipates and corrects trends which would compromise the achievement of our team's targets

What You'll Bring

• 2+ years experience/knowledge in the Real Estate Industry.
• 2+ years in a Customer Service role
• Demonstrates ability to independently prioritize competing demands, manage deadlines and communicate when support or escalation is needed
• Experience mentoring and training.
• Strong attention to detail
• Effective in a multi-disciplined and fast-paced team environment.
• Superior analytical and problem solving skills
• Must have a positive and helpful outlook towards high demanding customers.
• Excellent interpersonal and communication skills
• Proven ability to drive results
• Advanced proficiency and experience using Microsoft Office (Excel, Access, PowerPoint and Word)
• Exercises good judgment Salesforce
• Experience is a plus

Salary

$20.32 - $29.97 Hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Work Location

Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.

Compliance and Background Check

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it’s the right thing to do, but because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

Equal Opportunity and Diversity Statement

First American is an equal opportunity employer in every sense of the term.

Privacy and Legal Notices

By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster