Title Coordinator (Remote)

First American Financial; Massachusetts; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading title and escrow services company in Massachusetts is seeking a candidate for a customer service role. The position involves facilitating customer requests, managing inventory reports, and maintaining client relationships. Ideal candidates will have at least 2 years of experience in an escrow or title role and strong organizational skills. A comprehensive benefits package and opportunities for career advancement are offered.

Benefits

Comprehensive benefits package

Opportunities for career advancement

Supportive and inclusive workplace culture

Qualifications

• Minimum of 2 years’ experience in an escrow/title or curative lender role.
• Excellent verbal and written communication skills with a professional attitude.
• Strong attention to detail and organizational skills.

Responsibilities

• Facilitate customer requests via email, fax, and telephone.
• Manage inventory reports and update existing inventory.
• Maintain and develop client and attorney-closing relationships.
• Monitor processes and resolve issues to keep workflow on track.
• Coordinate and confirm title clearance with title providers.

Skills

Proficient MS Office

Excellent verbal and written communication

Strong attention to detail

Organizational skills

Ability to multi-task

Education

High School diploma or equivalent

Job description

Overview

Employer Industry: Title and Escrow Services

Why consider this job opportunity

• Salary up to $26.43 per hour
• Comprehensive benefits package including medical, dental, vision, and 401k
• Opportunity for career advancement and growth within the organization
• Supportive and inclusive workplace culture that celebrates diversity
• Chance to work in a dynamic environment with a focus on client satisfaction

What to Expect (Job Responsibilities)

• Facilitate customer requests via email, fax, and telephone while managing incoming correspondence
• Manage a variety of inventory reports and update existing inventory in company and client operating systems
• Maintain and develop client and attorney-closing relationships
• Monitor processes and resolve issues to keep workflow on track, reporting issues to management as needed
• Coordinate and confirm title clearance with title providers and escalate complex title issues to supervisors

What is Required (Qualifications)

• Minimum of 2 years’ experience in an escrow/title or curative lender role
• High School diploma or equivalent
• Proficient MS Office skill set
• Excellent verbal and written communication skills with a professional attitude
• Strong attention to detail and organizational skills, with the ability to multi-task

How to Stand Out (Preferred Qualifications)

• Experience in title production support services and settlement services preparation
• Familiarity with company and/or client operating systems
• Problem-solving skills and the ability to exercise good judgment in various situations

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