Title Assistant (Remote Opportunity)

First American; California, Santa Ana (MO, CA); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company where your contributions matter! As a Title Assistant, you'll play a crucial role in supporting title processes, ensuring accuracy, and providing exceptional service to clients. With a focus on teamwork and innovation, this role offers the opportunity to develop your skills in a dynamic environment. Enjoy a workplace that celebrates diversity and fosters an inclusive culture, making it a great place to grow your career. If you have a passion for the title industry and a commitment to excellence, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

PTO/Sick Leave

Employee Stock Purchase Plan

Qualifications

• 3+ years of title industry experience preferred.
• Strong attention to detail and customer service orientation.
• Excellent verbal and written communication skills.

Responsibilities

• Perform a wide range of administrative duties in title processes.
• Respond to inquiries and gather information to resolve issues.
• Create and maintain files, records, and reports.

Skills

Title Industry Experience

Customer Service Orientation

Verbal Communication Skills

Written Communication Skills

Attention to Detail

Good Judgment

Education

High School Diploma or Equivalent

Tools

MS Office Suite

FSI/Eloandata

IDS

BKFS/Loansphere (ICE)

Data Tree

Data Trace

Job description

Join a team that puts its People First! As a member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close, and service quality loans. Since 1889, First American (NYSE: FAF) has believed in its people. They are passionate about their work, and we foster an environment where everyone feels welcome, supported, and empowered to innovate and reach their full potential. Our inclusive, people-first culture has earned us numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also received awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American strives to be a great place to work for all. For more information, please visit www.careers.firstam.com.

What We Do

The Title Assistant role involves a wide range of administrative and support duties that broadly support residential, commercial, and industrial title processes. This includes collating and gathering information, responding to inquiries, and reviewing data for accuracy and completeness. The role provides customer service to external clients and field escrow offices, and may act as a liaison working with multiple parties to coordinate the resolution and completion of the title process. Employees develop skills and experience, completing most tasks with little instruction.

What You'll Do

1. Perform a wide range of administrative duties requiring experience, skill, and knowledge of title guarantees, policies, and practices.
2. Create and maintain files, records, and reports; monitor and track workflow.
3. Respond to inquiries, gather information to resolve issues, and complete the title process. Communicate information and prepare documentation and reports.
4. Communicate effectively with internal and external groups.

What You'll Bring

• High School diploma or equivalent.
• 3+ years of title industry experience, with a focus on default preferred.
• Experience with MS Office suite.
• Excellent verbal and written communication skills.
• Maintain professionalism and a positive service attitude at all times.
• Strong attention to detail.
• Customer service orientation.
• Good judgment.
• Working knowledge of company and/or client operating systems such as FSI/Eloandata, IDS, BKFS/Loansphere (ICE), Data Tree, Data Trace.
• Familiarity with county recording requirements is preferred.
• Searching/examining experience preferred; understanding of title chains is required.
• Knowledge of the default cycle and experience with Trustee Sale Guarantees, Litigation Guarantees, postsale conveyances to HUD/VA, and Deed in Lieu transactions is preferred.

Salary Range: $19.82 - $26.43 Hourly

This range is an estimate of the base pay at the time of posting. Pay is based on factors including knowledge, skills, experience, business needs, and location.

What We Offer

We embrace individuality and support diversity, equity, and inclusion. Our People First Culture celebrates these values because they are key to our success. We foster an authentic and inclusive workplace for all. You are encouraged to bring your whole, unique self to work. First American is an equal opportunity employer in every sense.

Note: For candidates working from an unincorporated area within Los Angeles County, the following applies:

First American considers all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws such as the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

We may review an applicant's criminal history in connection with a conditional offer, especially if it relates to handling confidential information, financial transactions, or meeting customer-imposed criminal history requirements.

Our comprehensive benefits include medical, dental, vision, 401k, PTO/sick leave, and other benefits like an employee stock purchase plan.