Title and Insurance Clerk

Navigator Credit Union; Moss Point (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid vacation after 90 days

Paid holidays

401k with company match

Medical benefits

Referral bonus

Incentive opportunities after 30 days

Job summary

Navigator Credit Union is seeking a full-time Title and Insurance Clerk to support the Titles and Insurance Department. The role covers title perfection, lien processing, and insurance coordination across MS and AL states, with potential branch coverage within the region.

You will assist members through the perfection process, process payoffs, and monitor CPI-related insurance matters while maintaining precise collateral records and delivering strong member service.

Qualifications

• Above average communication skills both verbal and written.
• Ability to work in a fast paced environment with changing priorities.
• Ability to provide an excellent member experience through interactions and problem solving.
• Ability to work with other departments to complete assigned work.
• Can work independently or as part of a team as needed.
• Ability to effectively manage time to complete daily duties.

Responsibilities

• Responsible for perfecting liens on all collateralized loans.
• Process title applications through MARVIN and ALVIN.
• Perfect UCCs through state Secretaries of State.
• Update and maintain collateral title tracking for all received titles and UCCs.
• Assist members with the title perfection process in MS, AL, as well as other states.
• Process loan payoffs and prepare lien releases for members, dealerships, and insurance companies.
• Initiates and maintains the Suspense Report for loans without titles older than 60-90 days.
• Work with Collections to process repossessed titles that have been sold at auction.
• Verify that all collateral loans are properly insured.
• Contact members or insurance agents to obtain or verify insurance information.

Skills

Communication skills

Verbal & written

Fast-paced environment

Member service

Teamwork

Time management

Education

High School diploma

Job description

Description

Navigator Credit Union is currently recruiting for a full time Title and Insurance Clerk. The Title and Insurance Clerk is responsible for assisting the Titles and Insurance Department in all aspects of title and insurance processing. Although a location will be assigned, employees may be asked to cover at other branches within that region. If you have a passion for exceptional service, relationship building, and want to be a part of a team that focuses on creating substantial value in the communities we serve, while exceeding goals, we want to hear from you! We encourage all interested, qualified candidates that enjoy working in a fast paced environment to apply. We provide paid vacation after 90 days, paid holidays, 401k with a company match, medical, referral bonus, and several other benefits after 30 days employment for our team members including incentive opportunities. Navigator Credit Union is an Equal Opportunity Employer. Navigator does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

DESCRIPTION OF DUTIES:

• Responsible for perfecting liens on all collateralized loans.
• Process title applications through MARVIN (Mississippi Automated Registration Vehicle Information Network) and ALVIN (Alabama Vehicle Information Network).
• Perfect UCCs through the Mississippi Secretary of State and Alabama Secretary of State.
• Update and maintain collateral title tracking for all received titles and UCCs.
• Assist members with the title perfection process in MS, AL, as well as other states.
• Process loan payoffs and prepare lien releases for members, dealerships, and insurance companies.
• Initiates and maintains the Suspense Report for loans without titles older than 60-90 days.
• Work with Collections to process repossessed titles that have been sold at auction.
• Verify that all collateral loans are properly insured.
• Contact members or insurance agents to obtain or verify insurance information. Coordinate with insurance tracking vendor to ensure accurate, professional service is provided to members.
• Add Collateral Protection Insurance premium to the member's loan per billing instructions. Adjust member's loan payments to ensure CPI premium doesn't extend the original terms of loan agreement. Adjust loan payment and due date if necessary if a full or partial refund of CPI is received.
• Review weekly CPI reports from insurance vendor, to ensure timely and accurate information. CPI GLs must be reviewed and balanced accordingly.
• Process Gap and Warranty Claims and post payments. Balance Gap GL.
• Assist with Navigator Loan Protection claims and settlements.
• Provide Letter of Guaranties including 10-day payoff and copy of title to insurance companies.

EXPERIENCE:

• Six months to two years of similar or related experience, including time spent in preparatory positions.
• Experience in a financial institution preferred

EDUCATION:

• High School diploma or equivalent is required.

SPECIFIC SKILLS:

• Above average communication skills both verbal and written.
• Ability to work in a fast paced environment with changing priorities.
• Ability to provide an excellent member experience through interactions and problem solving.
• Ability to work with other departments to complete assigned work.
• Can work independently or as part of a team as needed.
• Ability to effectively manage time to complete daily duties.

PHYSICAL REQUIREMENTS:

• Sitting; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs.; occasional lifting of up to 20 lbs. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

WORKING CONDITIONS:

• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

MENTAL REQUIREMENTS:

• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.