Tissue Family Services Coordinator 1

Infinite Legacy; Arbutus (MD); On-site; USD 64,300 - 72,340; Full time

Job summary

Infinite Legacy in Baltimore, MD is seeking a Tissue Family Services Coordinator 1 to coordinate support for tissue/eye donor families under the Regional Clinical Manager. You will communicate with families in emotionally stressful times, collaborate with hospital staff, funeral homes, and donation programs, and provide trauma and bereavement support by phone.

This role requires a Master’s degree or relevant experience, 1–2 years in acute care, strong communication, and the ability to work

Qualifications

• Master’s degree or relevant experience in social work, counseling, psychology, nursing or related field.
• 1–2 years experience in acute health care, hospice, bereavement counseling or crisis intervention.
• Ability to communicate with grieving families and collaborate with healthcare staff.

Responsibilities

• Initial contact with donor families and present tissue/eye donation options.
• Provide trauma, grief, and bereavement support by phone and connect to resources.
• Complete documentation within regulatory time limits.
• Collaborate with hospitals, funeral homes, and donation programs to support families.
• Coordinate donor management with clinical staff and registries.
• Triages calls related to donation needs and follow-up support.
• Attend meetings and ongoing education; travel as needed.

Skills

Empathy for families

Verbal & written communication

Autonomy & time management

Cultural sensitivity

Tech literacy

Education

Master’s degree in social work / counseling / psychology / nursing

Bachelor’s degree with relevant experience considered

Tools

Microsoft Office

Microsoft Windows

Job description

Tissue Family Services Coordinator 1

Regular Full-Time Staff Baltimore, MD, US

3 days ago Requisition ID: 1583

Salary Range: $64,300.00 To $72,340.00 Annually

General Job Summary:

Under the general direction of the Regional Clinical Manager, Family Services - Tissue, the Tissue Family Services Coordinator 1 (TFSC 1) is responsible for coordinating a wide range of support for potential tissue/eye donor families. Information is to be articulated in an easily understood and accurate manner to families whose ability to process information is impaired by emotionally traumatic circumstances. Infinite Legacy’s Tissue Family Services Coordinator 1 coordinates and facilitates emotional support during and after the discussion of the donation process. Rapport is established with donor families, Infinite Legacy team members, and hospital staff involved in the donation process. The Tissue FSC I will be aware and sensitive to diversity of all kinds (cultural, religious, educational, etc.) while working with families and hospital staff.

Education and Experience:

• Master’s degree at an accredited college or university in social work, counseling, psychology, nursing, or related degree. Bachelor’s degree will be considered if relevant experience is met.
• 1- 2 years’ experience in an acute health care setting (preferred), hospice, bereavement counseling center, crisis intervention, etc. where there was active involvement in issues involving death, dying, grief and loss.

Required Skills/Abilities:

• Ability to interact with grieving families in a supportive, empathic manner while taking into consideration actual or potential cultural diversities.
• Ability to communicate effectively, verbally and in writing to provide information to donor families, recipients, health care personnel and the general public.
• Ability to comfortably use technology to access and utilize Infinite Legacy databases, draft letters, send/receive email, and access the Internet for vital information/resources to assist donor families. Must have the ability to connect to the Internet safely with speeds capable of supporting both a VoIP phone and laptop. The requirements for such can change at any time and the user must be able to able to maintain current technologies.
• Must be highly accountable and able to work autonomously. Must possess a high level of self-motivation and well-developed time management, organizational, and problem-solving skills.
• Tissue FSCs will do twelve 12-hour shifts per month in addition to simulation time with both external and internal partners, team, and organizational meetings.

Duties/Responsibilities:

• The Tissue FSC I will establish initial contact over the phone with the potential donor family and offer the option of tissue and eye donation in accordance with all state, federal and industry related regulations. Provides the family with a copy of an authorization or disclosure, Document of Gift if applicable and completes the medical/social history proficiently.
• The Tissue FSC I will provide trauma, grief, and bereavement support services for the family over the phone during initial contact. Tissue FSC I will identify if additional support is needed and connect the family with local hospital or community resources to provide additional support. In addition, the plans for grief and bereavement services will be communicated to the Aftercare Team at Infinite Legacy who is responsible for following the donor family after donation.
• Completes all necessary documentation within the time limits established by Infinite Legacy and its regulatory bodies.
• Collaborates with local funeral homes and whole-body donation programs to ensure that the donor family is supported, and the funeral home or whole-body donation program is aware of the tissue recovery process.
• Works in conjunction with appropriate Infinite Legacy staff during local tissue and eye cases. Collaborates closely with clinical personnel, DSC, Tissue AOC, HS, and TR during donor management to ensure that donor families’ needs are communicated to the Infinite Legacy team in addition to ensuring all case logistics are being communicated effectively to support donor and family needs during the donation process.
• Triages phone calls from families that are received from the Donor Services Center as it pertains to tissue donation needs, hospice referrals and medical evaluation for donation. At times collaboration with Hospice RNs, Nursing Homes or Assisted Living Facilities are needed to ensure the donors wishes can be honored.
• Navigates sensitive conversations as it pertains to the rejection of tissues post donation process. Initiates follow-up support over the phone to donor families as it relates to offering donor in spirit post donation should tissues be rejected or not able to be transplanted.
• Facilitates communication with outside OPO’s who require local registry checks within IL’s DSA. This includes DC, VA, and MD registry checks in a timely manner.
• Initiates follow-up support to donor and non-donor families when appropriate and is responsible for ensuring effective communication and documentation of aftercare components within the time limits established by Infinite Legacy and its regulatory bodies.
• Participates in continuing education as identified by the Family Services Manager – Tissue. This could be but is not limited to conversation coaching, SIM, educational seminars, and classes.
• Attend regularly scheduled Infinite Legacy staff meetings, FS team meetings, and case review.

Working Conditions:

• Frequent prolonged use of computer screens may produce visual fatigue.
• Requires potential travel to donor hospitals, donor’s family home for support during maternal blood draw process, off-site meetings, and Infinite Legacy functions in all weather conditions.
• Possible exposure to communicable diseases, hazardous materials, pharmacological agents with little likelihood of harm if established health precautions are followed.
• This position does not meet criteria to be eligible for Infinite Legacy’s flexible scheduling program.
• Tissue FSCs are considered essential personnel and are expected to be available to work in inclement weather conditions.
• This position has a workload that is 100% clinical.
• Manual dexterity sufficient to operate telephones and computers.
• Ability to accurately communicate, converse, and exchange information in English over the telephone and in person.
• Computer literacy in a Microsoft Windows environment and demonstrated competency in the use of Microsoft Office software programs.
• This position is Level 2 – Minimal level of exposure to Bloodborne Pathogens and TB. Employees may at times be in a hospital setting and may have exposure to packaged organs and tissues for transplant and/or research.

The employer retains the right to change or assign other duties to this position. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.