Tire Specialist

Advance Auto Parts Inc.; United States; On-site; USD 24,000 - 32,000; Full time

Job summary

Advance Auto Parts Inc. is seeking a customer-focused associate to assist customers in selecting auto parts and services. You will engage in benefit-selling, provide guidance on tires and related services, and help teammates with parts knowledge.

The role emphasizes strong customer interaction and teamwork. Applicants should have automotive or retail experience, a high school diploma or GED, and the ability to operate a POS system and read maintenance documents in English/Spanish.

Qualifications

• Minimum 3 years experience in automotive or retail customer service.
• Ability to communicate in English and Spanish as needed.
• Ability to read safety and maintenance instructions and manuals.
• Successfully complete the Parts Knowledge Assessment.

Responsibilities

• Recommend services and solutions based on customer interaction and needs.
• Provide courteous, prompt customer service through benefit-selling processes.
• Perform basic diagnostic tests and assist in training others.
• Drive parts sales focusing on tires and service sales.
• Comply with sales programs and store targets.
• Perform daily tasks to reach sales targets and maintain quality standards.

Skills

Team player

Automotive knowledge

Customer communication

Bilingual EN/ES

POS operation

Diagnostic ability

Education

High school diploma or GED

ASE Certification (preferred)

Tools

POS system

Diagnostic tools

Parts catalogs

Job description

ESSENTIAL DUTIE SAND RESPONSIBILITIES

Other duties may be assigned.

• Recommend services and solutions based on customer interaction, customer needs, parking lot automobile diagnosis and individualized automobile consultation
• Provide professional, courteous, and prompt customer service experience through benefit-selling processes and procedures
• Perform basic diagnostic tests and assist in training other Team Members in parts knowledge as needed
• In charge of parts sales, focusing on the tires and service sales and utilize specialized knowledge to perform the sales
• Comply with the company targets and AAP sales programs and strategies.
• Perform daily tasks established in the Company’s daily plan in order to reach sales targets and keep the store in high quality standards for our customers

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate an eagerness to be a team player and assist in other functions as assigned by the store management team, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.
• Working knowledge of automotive systems, and capability to diagnostic in order to give recommendations to solve vehicle problems
• Ability to communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals (English and Spanish)
• Successfully complete the Parts Knowledge Assessment
• Ability to work an assortment of days, evenings, and weekends as needed

EDUCATION AND/OR EXPERIENCE

• Minimum 3 years experience in automotive or retail customer service, high school diploma or GED equivalent or equivalent combination of education and experience

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver's license; ASE Certification preferred, but not required

PHYSICAL DEMANDS

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing.The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades.The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals. The noise level/vibration in the work environment is usually moderate.

We comply with all applicable federal, state, and local laws.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.