Tire Specialist

Western Auto Puerto Rico Inc (520); United States; On-site; USD 26,000 - 38,000; Full time

Job summary

Advance Auto Parts, Inc. is seeking a Store Customer Service Associate to assist customers, diagnose basic tire and service needs, and recommend solutions. You will deliver courteous service and drive sales in a fast-paced retail setting.

The role requires at least 3 years in automotive or retail customer service, a high school diploma or GED, and the ability to read English and Spanish. ASE certification is preferred but not required.

Qualifications

• Minimum 3 years experience in automotive or retail customer service.
• Able to read and interpret English and Spanish for safety and instructions.
• Willing to operate POS equipment and assist in various store tasks.

Responsibilities

• Recommend services and solutions based on customer interaction and needs.
• Provide courteous, prompt customer service through selling processes.
• Perform basic diagnostic tests and train others in parts knowledge as needed.
• In charge of parts sales with focus on tires and service sales.
• Cooperate with store management to reach sales targets and quality standards.

Skills

Customer service

Communication

Bilingual English/Spanish

Automotive knowledge

Team player

Education

High school diploma or GED

ASE Certification (preferred)

Tools

POS systems

Inventory management systems

Retail software

Job description

Job Description

ESSENTIAL DUTIE SAND RESPONSIBILITIES include the following. Other duties may be assigned.

• Recommend services and solutions based on customer interaction, customer needs, parking lot automobile diagnosis and individualized automobile consultation
• Provide professional, courteous, and prompt customer service experience through benefit-selling processes and procedures
• Perform basic diagnostic tests and assist in training other Team Members in parts knowledge as needed
• In charge of parts sales, focusing on the tires and service sales and utilize specialized knowledge to perform the sales
• Comply with the company targets and AAP sales programs and strategies
• Perform daily tasks established in the Company's daily plan in order to reach sales targets and keep the store in high quality standards for our customers

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Demonstrate an eagerness to be a team player and assist in other functions as assigned by the store management team, including, but not limited to:cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.

• Working knowledge of automotive systems, and capability to diagnostic in order to give recommendations to solve vehicle problems
• Ability to communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals (English and Spanish)
• Successfully complete the Parts Knowledge Assessment
• Ability to work an assortment of days, evenings, and weekends as needed

EDUCATION and/or EXPERIENCE

Minimum 3 years experience in automotive or retail customer service, high school diploma or GED equivalent or equivalent combination of education and experience

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license; ASE Certification preferred, but not required

PHYSICAL DEMANDS

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals. The noise level/vibration in the work environment is usually moderate.

We are an Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

Company Information

Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. As of October 5, 2024, Advance operated 4,781 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The company also served 1,125 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.