Tire Sales/Service Advisor

Sun Auto Tire and Service; Ocala (FL); Sur place; USD 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance

401(k) Retirement Savings Plan with  6

Résumé du poste

Sun Auto Tire & Service in Ocala, FL is seeking a motivated Service Advisor to greet customers, document concerns, and guide them through recommended tire and auto services. You will promote services and parts, provide accurate quotes with completion times, and update customers on progress throughout the day.

As the on-duty support when the store manager is away, you’ll help keep workflow efficient, follow company standards, and participate in our benefits and advancement opportunities.

Qualifications

• High School Diploma or equivalent.
• Prior service-advisor experience is helpful.
• Professional appearance and process-driven work style.
• Possess a valid drivers license.
• Must be at least 18 years old.
• Ability to work a minimum of five days per week, including Saturdays.

Responsabilités

• Greet customers professionally in person and by phone.
• Document customer concerns and review service history.
• Recommend services and communicate additional recommendations.
• Provide accurate quotes with cost and time for approved services.
• Update customers on progress and status throughout the day.
• Process payments and explain warranties.
• Conduct post-repair follow-ups and track warranty items.
• Other duties as assigned.

Connaissances

Customer service

Communication

Sales awareness

Professional appearance

Valid driver7s license

Formation

High School Diploma or equivalent

Description du poste

Overview

Tire Outlet is more than a tire store. We’re a complete automotive repair business that offers a range of services from tire and oil change services to air conditioning and tire service. Our customers know they can depend on our team of mechanics to fix their vehicles right the first time. No matter what your vehicle needs, you can count on us for exceptional tire and auto services.

The Service Advisor is responsible for selling and promoting all products and services offered by Tire Outlet by following the company’s store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out.

COMPENSATION: Starting from $16-$20/hr -based on expeirence.

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Must be at least 18 years old
• Ability to work a minimum of five days per week, including Saturday’s

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.