Tire & Battery Service Specialist

Walmart Inc.; San Antonio (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid time off

Job summary

Walmart Inc. in San Antonio, TX is seeking a Tire & Battery Center associate to help maintain safety and merchandising on the sales floor while assisting members with tire maintenance and installation scheduling. You will leverage Sam’s Garage knowledge to recommend products, explain warranties, and ensure high-quality service.

The role emphasizes safety, efficiency, and customer-focused selling. The successful candidate will handle in-store transactions, assist with payments and returns, and

Qualifications

• Valid state-issued driver's license.
• 18 years of age or older.

Responsibilities

• Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.
• Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
• Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments.
• Assists members with tire maintenance and repair services.
• Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
• Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
• Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members. Demonstrates awareness of the different services in the queue. Understands the time requirements needed to perform requested services. Prioritizes TBC service appointments to maximize service efficiency. Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs.
• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.
• Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage adoption of new tools among team members.
• Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products. Develops and influences team members.
• Provides products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions. Completes vehicle service requests and tests. Operates TBC equipment properly and safely. Receives, stores, and disposes of merchandise and supplies. Completes and maintains documents. Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy. Operates hardware and handles payments, returns, refunds, and exchanges per policy.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies and resources; collaborating with managers, coworkers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Respect the Individual by embracing differences, fostering belonging, and helping associates thrive.
• Act with Integrity by upholding Walmart values and maintaining accountability.
• Serve our Customers and Members by delivering results and putting the customer first.
• Strive for Excellence by pursuing continuous improvements and embracing new technologies and skills.

Job description

Walmart Inc. in San Antonio, TX is seeking a Tire & Battery Center associate to help maintain safety and merchandising on the sales floor while assisting members with tire maintenance and installation scheduling. You will leverage Sam’s Garage knowledge to recommend products, explain warranties, and ensure high-quality service.

The role emphasizes safety, efficiency, and customer-focused selling. The successful candidate will handle in-store transactions, assist with payments and returns, and