Tire & Battery Service Specialist

Walmart; Latham (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Financial benefits

Paid time off

Other benefits

Live Better U education benefit

Job summary

Walmart Tire & Battery Center in Latham, NY is seeking a service-focused associate to maintain safety standards, merchandise displays, and efficient service flow. You will assist with tire and battery installations, guide members in choosing the best products, and process purchases with attention to warranties and policies.

Role emphasizes team collaboration, strong interpersonal skills, and the ability to adapt to busy service queues while upholding Walmart’s safety and customer service

Qualifications

• Valid state-issued driver's license.
• 18 years of age or older.

Responsibilities

• Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, and reporting unsafe situations to management.
• Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including handling of claims, returns, shrink, and damages.
• Monitors tire and battery orders daily and assists members with installation appointments; communicates lead time changes and order cancellations and suggests alternatives for installation or tire fitments.
• Provides expert member service by greeting members, identifying needs, assisting with purchasing and service decisions, and explaining warranties to ensure best service and value.
• Drives sales and service excellence in the TBC by communicating product value and collaborating with the team to promote offerings and value.
• Triages and prioritizes service workflow in TBC service bays, referencing Sam’s Garage to identify waiting members and prioritizing appointments for efficiency.
• Demonstrates knowledge of safety/compliance protocols, TPMS, product specs, Point-of-Sale systems, and selling techniques.
• Leverages technology to plan sales and improve service experiences using handheld devices and digital tools.
• Serves as a brand advocate, develops team members, and helps address roadblocks; maintains professionalism and empathy in interactions with members.
• Provides products and services per company policies, completes vehicle service requests, operates TBC equipment, processes purchases, returns, and exchanges with proper procedures.

Job description

Walmart Tire & Battery Center in Latham, NY is seeking a service-focused associate to maintain safety standards, merchandise displays, and efficient service flow. You will assist with tire and battery installations, guide members in choosing the best products, and process purchases with attention to warranties and policies.

Role emphasizes team collaboration, strong interpersonal skills, and the ability to adapt to busy service queues while upholding Walmart’s safety and customer service