TILT Remote Customer Experience Agent

Work Based At Home; Mission (KS); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a pioneering company in the fashion marketplace sector as the first member of the Customer Experience Team! This exciting role involves providing top-notch support to millions of users while ensuring their voices are heard within the organization. You'll be at the forefront of transforming customer interactions into a fast, fun, and interactive experience. If you're passionate about e-commerce and thrive in a fast-paced environment, this is your chance to make a significant impact. Become part of a friendly and ambitious team dedicated to revolutionizing the shopping experience and take pride in your contributions for years to come!

Qualifications

• 1+ years of experience in customer support via email or chat.
• Ability to work under pressure and handle sensitive information.

Responsibilities

• Provide excellent customer service via e-mail and chat.
• Quickly resolve customer issues regarding orders and payments.
• Share common customer issues to improve processes.

Skills

Customer Service

E-commerce Knowledge

Problem Solving

Communication Skills

Zendesk or Similar Platforms

Tools

Zendesk

Job description

At TILT, we’re pioneering the future of fashion marketplaces. Significant innovations in the past led to faster payments and fulfillment, from which the incumbents emerged. But there hasn't been anything further game-changing in the space — and now all online marketplaces suffer from the same dull buying and selling experiences.

We're changing that by creating a fast, fun, interactive way to shop through live streams.

Culture

• Seriously fast-paced and challenging.
• Experimental and obsessed with one objective: to build a groundbreaking shopping experience for the world.
• Extremely ambitious, friendly and want to win together.
• You will be proud of your work for years to come.

About the Role

You will be the first hire for our Customer Experience (CX) Team. In this role, you will be our front-line support for millions of users as well as the internal voice of our customers to ensure Tilt is constantly improving customers' lives.

What You'll Do

• Represent Tilt online at all times with a positive, customer-first attitude
• Provide excellent customer service via e-mail and/or chat
• Quickly responding to and resolving customer issues regarding orders, payments, fulfilment and payouts
• Helping users with any inquiries or issues regarding onboarding
• Handling sensitive or confidential information
• Sharing common customer issues with the team to improve processes and fix root causes

What We're Looking For

• 1+ years of experience handling support via email or chat
• Willingness to work different shifts (incl. weekends)
• Ability to work under pressure
• Understanding of e-commerce and marketplace operations
• Experience with Zendesk or similar platforms