TikTok Shop - UX Designer, Consumer

TikTok; Seattle (WA); On-site; USD 109,000 - 175,000; Full time

Job summary

Join a pioneering design team at an innovative company, where your expertise in UX design will shape the future of e-commerce experiences. This role offers a unique opportunity to work cross-functionally, ensuring usability and design quality in a dynamic environment. You will dive deep into user feedback, utilizing both qualitative and quantitative research to inform your designs. Collaborate with talented teams to create impactful solutions that enhance user experiences and drive business success. If you are passionate about design innovation and eager to make a difference, this position is perfect for you.

Benefits

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time

Qualifications

• Experience in designing and launching end-to-end products with complex flows.
• Ability to empathize with users and develop effective design solutions.
• Strong communication and teamwork skills.

Responsibilities

• Design TikTok e-commerce consumer experience for usability and quality.
• Collaborate with product managers and developers for user experience.
• Create and test prototypes early in the design process.

Skills

UX Design

User Research

Prototyping

Collaboration

Education

Bachelor's degree

Tools

UX Tools

Job description

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Responsibilities
About the team
TikTok Shop is an innovative e-commerce solution which enables merchants, brands and creators to sell products directly on TikTok. Being part of the TikTok Shop Design team member, you will be able to utilize qualitative/quantitative studies to collect user feedback, create a deep understanding and empathy for our users, and work cross-functionally with design, product, and marketing teams to meet the business needs. On the TikTok Shop business design team, we believe in design that prioritizes usability, functionality, and impact. Our team, is strategically located in diverse cities, blends cultural insights and global perspectives. Centered on B2B solutions in operations and finance, we collaborate closely with stakeholders to create designs that enhance efficiency and user experiences. Join us to be part of a team pioneering design innovation and setting new industry standards.

Responsibilities:
- Responsible for designing TikTok e-commerce consumer experience to ensure usability and design quality.
- Collaborate with product managers and developers to ensure continuous iteration and optimization of user experience.
- Dive deep into different scenarios using UX tools and methods to discover experience issues.
- Create and test prototypes early in the design process to build confidence in a solution.
- Own every aspect of a product's design, from solving the core user challenge to shipping a well-tested and pixel-perfect UI.

Qualifications
Minimum Qualifications:
- Experience in designing and launching end-to-end products with complex flows, multiple scenarios, and edge cases.
- Ability to offer design variations and rationalize design choices
- Proven ability to empathize with and develop solutions for users. Proactively identify customer pain points or design opportunities. Ability to articulate thoughts and motivations to different audiences

Preferred Qualifications:
- Bachelor's degree or higher; 2+ years of UX design experience with e-commerce experience preferred.
- Self-motivated and proactive, capable of managing complex projects and driving initiatives. Strong communication and teamwork skills, open-minded, highly responsible, and able to collaborate across positions and functional teams

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request


Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $109440 - $174800 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Social Networking Platforms

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