TikTok Shop - Seller Regional Risk Program Manager

TikTok; Seattle (WA); Sur place; USD 116 000 - 198 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

401(k) with company match

Paid holidays & time off

Résumé du poste

TikTok is seeking a Seller Regional Risk Program Manager to own regional risk initiatives, build and monitor processes that detect fraud across transactions, KYC, onboarding, and seller-creator affiliations. You will lead investigations, design AI-driven workflows, and collaborate with cross-functional teams to align risk strategies with regional business goals.

You will bridge local needs with global risk frameworks, tune AI prompts, and ensure HITL supervision.

Qualifications

• 3+ years of experience in operations, investigations, or risk strategy related to fraud, abuse, or cybercrime.
• Strategic decision-making to autonomously set risk thresholds and launches.
• Strong data extraction and analytics; SQL proficiency required.
• AI/machine learning literacy to interpret model performance and data drift.
• Ability to gather information from diverse sources and viewpoints.

Responsabilités

• Regional Strategy Ownership: understand local risk landscape to set thresholds and launches.
• Investigations & Incident Management: lead investigations and manage incidents end-to-end.
• AI Workflow & Agent Design: define AI opportunities and potentially build agents to automate tasks.
• Model Monitoring & Prompt Tuning: monitor accuracy and data drift; tune prompts.
• Human-in-the-Loop Integration: design HITL supervision for compliant AI decisions.
• Threat Intelligence & Vulnerability Mitigation: monitor local threats and coordinate with teams to reduce fraud.

Connaissances

Regional risk ownership

Investigation & incident management

AI workflow design

Model monitoring & tuning

Human-in-the-Loop integration

Threat intelligence

Outils

SQL

Python

Description du poste

Responsibilities

About the Team: The TikTok E-commerce Governance and Experience team ensures our marketplace remains safe, trustworthy, and customer-centric across the globe. We protect users, sellers, and creators by designing policies, building systems, and managing operations that safeguard platform integrity.

Role Overview: As a Seller Regional Risk Program Manager, you will serve as the regional risk owner, responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities across transactions, KYC, onboarding, and seller-creator affiliation in the region. You will bridge the gap between local business needs and global risk frameworks, deeply understanding your region's unique risk landscape to make strategic decisions on defense deployments. In this evolving environment, you will also play a pivotal role in integrating Artificial Intelligence (AI) into daily operations, leveraging AI agents and machine learning models to scale our defense mechanisms and improve operational efficiency.

• Regional Strategy Ownership: Deeply understand local business objectives and the specific risk landscape to make critical, data-driven decisions on risk thresholds, rule calibrations, and the launch of new defense strategies, effectively balancing platform security with regional business growth.
• Investigations & Incident Management: Lead investigations and analysis of suspicious behavior, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform. Respond to escalations and manage incidents end-to-end until resolution.
• AI Workflow & Agent Design: Own regional risk AI workflow optimization. Define AI opportunities for operational processes and capabilities and ideally build AI agents to drive operational improvements, automate investigative tasks, and scale risk detection capabilities.
• Model Monitoring & Prompt Tuning: Evaluate and review AI model output accuracy and data drift signals within your region. Fine-tune LLM prompts continuously to improve model accuracy and operational efficiency. Conduct deep-dive Root Cause Analysis (RCA) when model performance degrades.
• Human-in-the-Loop (HITL) Integration: Design and implement robust Human-in-the-Loop (HITL) supervision protocols to ensure AI-driven decisions are compliant, also safely audited and aligned with complex operational policies and local market nuances.
• Threat Intelligence & Vulnerability Mitigation: Monitor local user communities for emerging threats and new methods of fraud. Identify vulnerabilities and collaborate proactively with cross-functional teams to mitigate occurrences of fraudulent activity before they scale.
• Cross-Functional Collaboration: Engage with business, technology, product, data, and security/risk stakeholders to align risk strategies with commercial goals. Collaborate with Legal, Public Affairs, and regulators to investigate and respond to localized inquiries on fraud or crime-related activities.
• Reporting & Strategy: Produce regular high-quality fraud reports summarizing new trends, model performance, and business impacts to influence leadership and guide regional business strategy.

Qualifications

Minimum Qualifications

• 3+ years of experience in operations, investigations, or risk strategy related to fraud, abuse, or cybercrime.
• Strategic Decision-Making: Proven ability to act as a regional owner, demonstrating a strong understanding of market dynamics and the ability to autonomously make high-stakes decisions on risk thresholds and strategy launches.
• Strong Data Extraction & Analytics: Must have the capacity to draw actionable insights from complex datasets; proficiency in SQL is required.
• AI & Model Literacy: Proven ability to interpret machine learning model performance metrics (e.g., precision, recall, and data drift signals) and translate them into operational adjustments.
• Ability to understand opposing points of view on highly complex issues and strong ability to gather information from various online sources and community groups.

Preferred Qualifications

• Proficiency in Python or equivalent programming languages for advanced data manipulation and automation.
• Prior law enforcement, trust & safety policy, or prosecution experience is a strong plus.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $115520 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.