TikTok Shop - Logistics Settlement Solution Manager

TikTok; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Benefits offered by this job

Day one medical insurance

401(k) with company match

Paid parental leave

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days Paid Personal Time

Job summary

TikTok is seeking a Settlement Quality Control professional to enhance data accuracy and operational efficiency by defining SOPs, rate cards, and reconciliation strategies, while collaborating with product and R&D teams to deliver robust settlement capabilities.

The role focuses on cost optimization, risk control, and cross-functional execution within a fast-paced environment. Candidates should have extensive experience in settlement operations and vendor management.

Qualifications

• Bachelor’s degree or above in Supply Chain, Logistics, Finance, Business, or a related field.
• 5+ years of experience in logistics, supply chain, or payment/settlement operations, preferably with exposure to LSP/vendor management
• Strong understanding of settlement processes, including reconciliation, invoicing, contract terms, and discrepancy/dispute handling
• Proven experience in building or optimizing SOPs and operational frameworks in a complex or fast-paced environment
• Strong stakeholder management skills, with the ability to work cross-functionally and manage external partners (LSPs/vendors) effectively

Responsibilities

• Design end-to-end settlement processes and data links, output acceptance standards and SOPs, and drive go-live.
• Abstract billing factors, build rate card management systems for merchants and LSPs, ensure fee collection.
• Define rate card templates, bill structures, reconciliation strategies, and fund closed-loop capabilities; collaborate with product and R&D.
• Manage SLAs, reconciliation cycles, discrepancies, accuracy and timeliness; coordinate tasks; drive issue resolution.
• Identify risk exposures; implement risk control alerts; coordinate metrics for analysis and cost estimation.
• Optimize billing and settlement strategies to reduce costs.

Skills

Stakeholder management

SOP development

Settlement processes knowledge

Cross-functional collaboration

Data-driven decision making

Education

Bachelor’s degree or higher in Supply Chain, Logistics, Finance, Business

Job description

Responsibilities

The Settlement Quality Control team focuses settlement data accuracy and operation efficiency by building various standardized SOPs, infrasturcture capabilities, monitoring mechanisms and collection management frameworks.

1. Settlement Solution Design: Based on actual business scenario requirements or industry operation standards, design end-to-end settlement processes and data links, output acceptance standards and SOPs, and drive business go-live.
2. Billing Rule Construction: Abstract various billing factors (such as weight, route, etc.), build rate card management systems for both merchants and LSPs, ensure all fees are collected, and the configuration is clear and implementable.
3. System Capability Support: Define rate card templates, bill structures, reconciliation strategies (discrepancy classification, ticket routing), and fund closed-loop capabilities (prepayment write-off, account adjustment, etc.), and collaborate with product and R&D teams to complete product capability construction.
4. Settlement Operation / BPO Management: Manage core metrics (SLAs) such as reconciliation cycles, discrepancy handling, accuracy rates, and timeliness, coordinate team task allocation, drive the resolution of complex issues, and conduct regular reviews for optimization.
5. Risk Control and Data Analysis: Identify potential risk exposures in different business scenarios, prevent issues like unaccrued or uncollected fees through risk control alert mechanisms and monitoring; coordinate key metric definitions to provide data support for business analysis and cost estimation.
6. Cost Optimization and Collaboration: Based on data insights, optimize billing and settlement strategies to achieve cost reduction.

Qualifications

Minimum Qualifications

• Bachelor’s degree or above in Supply Chain, Logistics, Finance, Business, or a related field
• 5+ years of experience in logistics, supply chain, or payment/settlement operations, preferably with exposure to LSP/vendor management
• Strong understanding of settlement processes, including reconciliation, invoicing, contract terms, and discrepancy/dispute handling
• Proven experience in building or optimizing SOPs and operational frameworks in a complex or fast-paced environment
• Strong stakeholder management skills, with the ability to work cross-functionally and manage external partners (LSPs/vendors) effectively

Preferred Qualifications

• Experience in dashboard building and performance monitoring is highly preferred
• Detail-oriented, with a high level of ownership and ability to manage multiple priorities under ambiguity

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $115520 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

• Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others.
• Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: