TikTok Shop - FBT Product Solution Manager - Seattle

TikTok; Seattle (WA); On-site; USD 115,520 - 209,380; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan

Paid parental leave

10 paid holidays per year

17 days of Paid Personal Time

Job summary

TikTok in Seattle is looking for an experienced logistics professional to enhance its e-commerce operations. The role involves researching carrier markets, designing product solutions for logistics, and integrating carriers in the US and EU. Candidates should have a Bachelor’s degree and at least 3 years of experience in e-commerce logistics. A strong focus on data analysis, project management, and communication skills is essential. The position offers a competitive salary range of $115,520 - $209,380 and extensive benefits including medical and 401(k) plans.

Qualifications

• 3+ years of working experience in US e-commerce fulfillment and logistics.
• Solid working experience in delivery network system solution or carrier management.
• Excellent communication and coordination skills.

Responsibilities

• Perform in-depth research and analysis of the carrier market.
• Take part in product solution design for domestic network and carrier routing.
• Responsible for carrier integration for US and EU.

Skills

Cross-team collaboration

Strong data analysis skill

Project management

Education

Bachelor’s degree or above

Job description

Responsibilities

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space among leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. The team's mission is to enable sub three-day delivery from Fulfillment by TikTok via a seamless integrated FBT product solution and operation. We are looking for passionate and talented people to join our global logistics team. Together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

1. Perform in-depth research and analysis of the carrier market. Work closely with the operations team and logistic partners, constantly innovate and optimize operation models and system solutions.
2. Take part in product solution design for domestic network and carrier routing, including system configuration, training and other go-to-market activities.
3. Responsible for carrier integration for US and EU.
4. Leading network configuration including forward and reverse logistics network setting, simulation network setting, and Routing Engine config.
5. Identify system issues and improvement opportunities in carrier operations.

Qualifications

Minimum Qualifications

• Bachelor’s degree or above, 3+ years of working experience in US e‑commerce fulfillment and logistics industry. Solid working experience in e‑commerce fulfillment in the US.
• Working experience in delivery network system solution experience or carrier management system experience.

Preferred Qualifications

• Master’s degree or above, working experience in US e‑commerce
• Excellent communication, cross‑team collaboration and system project management skills.
• Exhibit E‑commerce thinking, customer‑oriented, spirit of exploration, strong sense of responsibility, strong data analysis skill and project management skill, and rich experience in cross‑functional communication and coordination.
• Experience in international e‑commerce logistics.

Job Information

Compensation: The base salary range for this position in the selected city is $115,520 - $209,380 annually. Compensation may vary outside of this range depending on a number of factors including a candidate’s qualifications, skills, competencies, and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units.

Benefits: Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Legal Notice: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues.
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems.
3. Exercising sound judgment.