TikTok Local Services - Governance Lead

TikTok; Seattle (WA); On-site; USD 151,000 - 258,000; Full time

Job summary

TikTok Local Services seeks a Governance & Experience leader to drive data-driven policies for its US Dining business. You will guide a small team, partner with product, legal, and engineering, and mitigate risks across merchant and creator ecosystems.

The role emphasizes strategic thinking, cross-functional influence, and hands-on governance. A Bachelor’s degree and 5+ years in related programs are preferred.

Qualifications

• 5+ years in data-driven governance and experience programmes in O2O, Local Services, or related fields.
• 3+ years of team management experience.
• Bachelor's degree or higher, preferably in a quantitative discipline.
• Strategic thinking with programme management and cross-functional influence.
• Familiarity with online/offline local services governance and compliance.

Responsibilities

• Lead and develop a small governance & experience team for US-based Local Services Dining.
• Reduce risks across merchant, listings, creators, content, and fulfillment areas.
• Set policies to collect feedback and devise service experience strategies.
• Collaborate with Algorithm, Product, Engineering, Legal to improve ecosystem health.
• Monitor US Dining health using data-driven investigations and rapid response.

Skills

Data-driven governance

Team leadership

Cross-functional collaboration

Strategic thinking

Regulatory & compliance knowledge

Proactive mindset

Education

Bachelor's degree

Quantitative field emphasis

Tools

SQL

Python

Excel

Job description

Responsibilities

About the team: With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local service platform for users and partners. In Local Services, through POI, Video, LIVE, Search, and other various products - services and roles related to life are creatively connected, making the daily life experience richer, more unique, and more innovative.

At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency. In this regard, the Governance and Experience team of Local Services seeks to preserve trust and uplift the user experience for TikTok Local Services, by designing and implementing end-to-end programmes that enable a safe, trustworthy and thriving international marketplace.

Key Responsibilities

• Lead & develop a small team of governance & experience experts, to drive and create impactful and data-driven governance policies and strategies for US-based Local Services Dining Business.
• Reduce risks across governance areas such as merchant, listings, creators, content, and fulfillment; mitigate platform losses and incentive abuses.
• Establish policies and processes to collect and manage user feedback; and devise fulfillment and service experience strategies; across Customers, Creators and Sellers.
• Formulate and implement strategies to ensure a good business experience for Merchants and Creators, while mitigating risks.
• Collaborate with cross-functional teams like Algorithm, Product, Engineering, Legal teams, etc.; to implement measures enhancing ecosystem health.
• Monitor the health of the US Dining ecosystem through data-driven and investigative methods; respond to emergencies, conduct ad-­hoc investigations, and take action as needed.

Qualifications

Minimum Qualifications:

• 5+ years of demonstrated hands‑on and in‑depth experience in driving data‑driven governance and experience programmes within O2O, Local Services, E‑commerce, strategy consulting, operations management, content risks, seller risks, seller operations, or related governance & experience programmes, e.g., regulating Merchant risks, or other O2O or trust and safety programmes.
• 3+ years of experience managing a team.
• Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields.
• Possesses strategic thinking, as well as programme management and communication skills, with the ability to manage and push complex projects, as well as influence multiple cross‑functional teams.
• Familiarity with O2O, E‑commerce, or other online and offline local services, governance & customer experience, regulatory and compliance requirements.
• Proactive, independent and driven; able to thrive in ambiguity and handle multiple competing priorities in a fast‑paced environment.

Preferred Qualifications:

• Proficiency in utilizing querying and analytical tools, and conducting data analysis (e.g., SQL, Python, Excel) is advantageous. Data interpretation or analysis will be advantageous for the role.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $151050 - $258400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.