TikTok Live Operational Risk Control Program Manager - USDS

TikTok USDS Joint Venture; Los Angeles (CA); On-site; USD 83,600 - 143,556; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time

Job summary

TikTok USDS Joint Venture in Los Angeles is seeking a Risk Control Manager to enhance safety and efficiency within the TikTok LIVE platform. This pivotal role involves collaborating across numerous functions to maintain compliance, manage risks, and drive operational improvements.

The ideal candidate will have relevant experience in risk and compliance, exhibit strong program management abilities, and have a solid foundation in data analytics. This position offers a competitive salary and various benefits, including medical and vision insurance.

Qualifications

• Relevant experience in risk, compliance or customer-facing operations.
• Strong research and writing skills.
• Proven program/project management capability with a self-starter mindset.
• Strong data analytics skills.

Responsibilities

• Develop and maintain a robust Risk Control Matrix.
• Lead end-to-end Risk Control initiatives.
• Collaborate across departments to mitigate risks.
• Conduct Root Cause Analysis on emerging threats.
• Synthesize risk data into clear dashboards.

Skills

Risk assessment

Research and writing

Data analytics

Program management

Cross-functional leadership

Education

Bachelor’s degree or equivalent

Job description

Responsibilities

About the team

The Platform Trust & Experience (PTE) team, operating under TikTok LIVE, is the dedicated central hub for all USDS Risk Control and Service efforts. Our overarching vision is to best serve our users by providing a safe and fulfilling user experience that allows them to thrive on LIVE. Our core mission is to be the cornerstone that builds trust, enhances experience, assures safety, and improves efficiency for everyone, users, creators, and agencies alike. We operate as a pivotal global communication hub, strategically focused across three critical areas: Risk, Host Creator, and Paid User, making sure every facet of the LIVE experience is protected.

To fulfill this mission and uphold LIVE's value, the PTE team proactively collaborates with cross-functional teams to ensure strategic organizational alignment and efficiency, improve compliance efficiency, and mitigate various compliance risks that could impact the platform's stability.

Furthermore, we are dedicated to building a positive brand and elevating the user journey, providing pleasant service, and setting up critical policies that safeguard the entire community. Joining the PTE team means taking on a high-impact role essential for the continued success and growth of the TikTok LIVE community.

• Framework Design & Strategy: Develop and maintain a robust Risk Control Matrix (RCM) and governance framework that aligns with industry standards.
• Program Management: Lead end-to-end Risk Control initiatives by defining project scope, timelines, and stakeholders; driving execution to deliverables; and ensuring projects achieve agreed KPIs.
• Cross-Functional Leadership: Act as the central nervous system for risk reporting, collaborating with Legal, Finance, Payment and Operations, to ensure a unified approach to mitigation.
• Proactive Mitigation: Lead Root Cause Analysis (RCA) on emerging threats and historical “near-misses” to prevent recurrence.
• Data-driven Reporting & Analysis: Synthesize complex risk and operational data into clear dashboards and executive-ready reports (e.g., weekly/monthly business reviews) that highlight key trends, anomalies, and root-cause insights, translating findings into actionable recommendations for senior leadership and cross-functional stakeholders.
• Change Management: Drive organizational adoption of new control processes, ensuring compliance isn’t just a “check-the-box” activity but a core operational value.
• Operational Process Architecture: Design and deploy scalable, end-to-end workflows for new business units, optimizing for both operational efficiency and rigorous control points.
• Pilot & Launch Oversight: Serve as the primary risk consultant for new product launches, conducting pre-mortem analyses to identify potential failure modes and establishing monitoring protocols for the post-launch phase.

Qualifications

Minimum Qualifications

• Bachelor’s degree (BA/BS) or equivalent practical experience.
• Relevant experience in risk, compliance, and/or customer-facing operations within technology, financial services, e-commerce, or digital payments (including internships, co-ops, or other hands-on training).
• Strong research and writing skills, with the ability to synthesize complex and confidential information into clear, concise outputs tailored to multiple audiences (e.g., frontline teams, leadership, cross-functional partners).
• Proven program/project management capability, with a self-starter mindset and the ability to independently drive the continuous improvement cycle (identify issues → propose solutions → execute → measure → iterate) in a fast-paced, global environment.
• Strong data analytics skills, including comfort with metrics definitions, trend analysis, segmentation, and translating insights into operational improvements.

Preferred Qualifications

• Depth in risk assessment / risk intelligence, including the ability to combine quantitative analysis with qualitative insights (e.g., escalations, QA findings, user feedback) to identify and respond to emerging risks.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA.

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $83,600 - $143,556 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment.