TikTok E-Commerce Governance and Experience, Business Analyst- USDS

TikTok; Seattle (WA); Hybrid; USD 91,200 - 160,445; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Paid holidays and personal days

Job summary

A leading social media company in Seattle is seeking a Business Analyst to transform data into strategic insights. This hybrid role requires strong analytical skills, proficiency in SQL, and the ability to communicate complex narratives clearly. The ideal candidate will help drive solutions by collaborating with cross-functional teams to enhance user experience. Competitive salary and benefits included.

Qualifications

• 1+ years of experience in data analysis, reporting, or business operation.
• Comfortable digging into data and drawing insights.

Responsibilities

• Analyze customer data to uncover trends and growth opportunities.
• Collaborate with teams to shape priorities and translate insights.
• Design dashboards and reports to articulate performance narratives.
• Collaborate with program managers to deliver actionable recommendations.

Skills

Proficiency in SQL and other data processing languages

Strong analytical and critical thinking skills

Excellent communication and storytelling skills

Education

BA/BS degree or equivalent practical experience

Job description

Overview

TikTok E-Commerce Governance and Experience, Business Analyst- USDS

Base pay range: $91,200.00/yr - $160,445.00/yr

Responsibilities

• Transform Data into Strategic Insights: Analyze large-scale customer data to uncover performance trends, user friction points, and growth opportunities across the end-to-end journey.
• Enable Cross-Functional Decision-Making: Collaborate with Product, Data Science, Operations, and Business leaders to shape priorities and translate insights into aligned, high-impact initiatives.
• Accelerate Experience Innovation: Evaluate and reimagine existing governance and experience touchpoints, identifying opportunities for automation, simplification, and strategic enhancement.
• Deliver Insightful Reporting & Influence Through Storytelling: Design compelling dashboards, reports, and executive-facing presentations that clearly articulate performance narratives and unlock data-driven decisions.
• Partner with Stakeholders to Drive Solutions: Collaborate directly with program managers and business teams to understand their challenges, proactively identifying key trends and opportunities within complex datasets to deliver clear, actionable recommendations.
• Note on Workplace Model: The organization follows a hybrid work schedule requiring employees to work in the office 3 days a week, or as directed by their manager/department; this may change as decisions about the model evolve.

Qualifications

Minimum Qualifications:

• BA/BS degree or equivalent practical experience
• Proficiency in SQL and other data processing languages
• 1+ years of experience in data analysis, reporting, or business operation
• Strong analytical and critical thinking skills, comfortable digging into data and drawing insights

Preferred Qualifications:

• Excellent communication and storytelling skills, particularly when translating complex data into clear narratives for business partners
• Previous experience in governance, customer experience, compliance, or risk management efforts, with a strong preference for e-commerce

About USDS

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (USDS) is a subsidiary of TikTok in the U.S. This security-first division focuses on data protection policies and content assurance protocols to keep U.S. users safe. Teams within USDS span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, and Corporate Functions.

Data Security Statement

This role requires the ability to work with and support systems designed to protect sensitive data and information and is subject to strict national security-related screening.

Salary & Benefits

The base salary range for this position in the selected city is $91,200 - $160,445 annually. Compensation may vary based on qualifications, skills, competencies, experience, and location. Base pay may be eligible for additional discretionary bonuses/incentives and restricted stock units. Benefits may vary by location. Eligible employees have day-one access to medical, dental, and vision insurance, a 401(k) with company match, paid parental leave, disability coverage, life insurance, wellbeing benefits, and 10 paid holidays, 10 paid sick days, and 17 days of Paid Personal Time (pro-rated at start). The Company reserves the right to modify benefits at any time.