Tier One Technician (Data NOC) ENTRY LEVEL

Velocity; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A technology solutions company is looking for Data NOC Tier One Technicians for an entry-level role in their 24/7 Network Operations Center. Candidates will monitor and troubleshoot broadband circuits and network devices, ensuring excellent customer support. The position offers a flexible work schedule and opportunities for growth within a collaborative team environment.

Benefits

Competitive pay and benefits

Flexible working conditions

401k with company match

Paid time off and holidays

Qualifications

• Experience in IT or customer support roles.
• Knowledge of basic networking technologies (OSI Model, Router, Switch, DSL).
• Strong communication and documentation skills.

Responsibilities

• Monitor customer networks for issues.
• Communicate with clients and document progress.
• Coordinate with Tier 2 Technicians for escalated issues.

Skills

Excellent communication and documentation skills

Basic networking technologies

Ability to multitask

Education

One year of IT or customer support experience

Job description

Our customers count on us to help them drive their business, and that drives us to constantly challenge ourselves to achieve more. We take on new opportunities, learn fast, and keep growing. But we do it together, as a team. If you’re ready to be part of an exciting team in a high-growth environment, join us!

Our values

Customer obsessed

We obsess over our customers by providing them with outstanding support, products, and solutions that deliver superior value. We do this by listening to our customers' needs, building long-lasting relationships, and responding with innovative solutions.

We win together as one team. We help each other succeed by fostering an environment that produces positivity, respect, and creativity.

Do the right thing

We act ethically and with integrity—no exceptions. We keep our promises and do the right things for our team members, customers, and community.

Let’s go!

Fast and nimble, we go all out to reach our goals as quickly as possible. We constantly challenge ourselves to achieve more. We keep moving forward for our team members, customers and community.

Location Hubs

Find your place at Velocity

OH

MO

NC

Charlotte, North Carolina

TX

Why you’ll love working here

We are an energetic bunch — eager to succeed and have lots of company pride

As a growing managed solutions company, every team member has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do and who we do it for. To achieve our goals, we foster a collaborative work environment where we prioritize strengthening relationships with both our customers and team members.

Competitive benefits package

We know the strength of our company depends upon our high-performing, diverse team. That’s why we offer a comprehensive rewards package of competitive pay and benefits that allows us to take care of our team members and support their health and wellbeing in and outside the workplace.

Healthy and happy

At Velocity, we provide employees with the resources they need to take care of themselves and their families. As an employee, you will receive big-company style comprehensive benefits (medical, dental, vision, and more) with a startup spirit.

Investing in our people

From the first day, you are a valued member of the team and are rewarded as such. Employees qualify for all we offer, such as PTO and paid holidays, 401k with company match and immediate vesting, company-provided life insurance, short and long-term disability coverage, employee assistance programs, and more!

We\'re flexible

We know you give Velocity 100% and believe other aspects of your life deserve the same. We offer flexible working conditions to ensure you’re able to provide your best to all the demands, loved ones, and passions in your life.

Opportunities for growth

We grow and change fast—and help our employees grow with us by offering ongoing learning opportunities and encouraging movement around the company to enhance skill sets and company knowledge. Velocity loves to promote from within and further develop our talented workforce.

We operate as one team-check your egos at the door!

Reliance on trust and mutual respect is the only way we will ever reach our shared goals—we operate as One Team! Our commitment to you is: to always be open about where we stand as a company and your role in it.

Let’s go! Live a little

Our bold and supportive team fosters an environment where work doesn’t always feel like work. Our relationships are genuine and cultivated through a culture that encourages everyone to bring their whole self to work each day. We take our work seriously, but not ourselves.

Starting a new career is a big decision, and the interview process can be intimidating. At Velocity, we’ll be with you every step of the way to help you succeed. We’ve designed our recruiting process to be straight-forward and transparent, allowing you to come in confident and ready to impress.

Apply

Browse our open positions and submit an online application for the role that best suits your talents and career aspirations.

Review

Our recruiting team processes incoming applications and makes a determination to proceed with qualified candidates. The review process usually takes 1-2 weeks.

Phone screen

A recruiter sets up an introductory conversation (about 15-30 minutes) to learn more about the candidate and answer any preliminary questions about the specific role and life at Velocity.

Interview (virtual when possible)

Following a successful phone screen, candidates will interview with the hiring manager and other leaders or team members.

Assessment

Some candidates may be asked to take part in an assessment to evaluate their skills and interest.

Decision stage

The recruiting team and hiring manager debrief and assess the candidate’s experience and compatibility with the role. If it is determined you are not a good fit, we are happy to provide feedback for future interviews.

Offer

Once the interview process is complete, the recruiting team will reach out to successful candidates and initiate the onboarding process.

OUR CulturE

Empowering Every Voice.

In the fast-moving world of connectivity, we recognize that the strongest solutions are built by a wide range of voices, ideas, and experiences. At our company, we strive to create a workplace where every team member feels respected, supported, and empowered to contribute. By embracing different viewpoints and ensuring fair access to growth and opportunity, we aim to build not just cutting-edge technology, but a culture where everyone can thrive. Our commitment to these values helps us better serve our customers and foster a positive culture for our team members.

Velocity cares

It’s more than just words for Velocity, it’s about action and getting involved

At Velocity, our business is keeping organizations connected internally and to their customers. We also attempt to make connections within our community. Whether it’s a local event sponsorship, employee-driven food bank, or donation of IT equipment and services, Velocity upholds its promise to do right by our team members, customers, and community.

Open Positions

Location: Remote

Job Id:1928

# of Openings:1

Velocity is a fast-paced company with an open-door environmentlooking to add Data NOC Tier One Technicians to our team. This is anentry-level position in a 24/7/365 Network Operations Center. The primary job function is to work directly with customers, on-site technicians, carrier service providers, and Tier 2 Technicians to support and troubleshoot Broadband circuits, routers, modems, switches, WiFi, VOIP, telephony, and miscellaneous network attached devices.

Must be able to work the following schedule listed below:

• Tuesday-Saturday from 12am-8:30am EST

This job might be for you if you:

• Enjoy monitoring automated probes, trouble tickets, email, and phones for any indication of trouble on customer networks then taking steps to correct that trouble.
• Coordinate with onsite technicians, carrier service providers, and other department personnel within Velocity to investigate and troubleshoot, and then guarantee everyone involved is fully updated on status.
• Ensure all tickets and jobs are handled quickly and accurately from start to finish.

Primary Duties and Responsibilities:

• Obsession with excellent client support!
• Thoroughly communicating and documenting all details regarding job status.
• Continuous monitoring for problems on customer networks.
• Mid-level network troubleshooting and documentation.
• Coordinate with on-site technicians who perform all hands-on work. Escalate to Tier 2 Technicians who handle all advanced troubleshooting and configuration work.
• Support fellow Tier 1 Technicians and follow instructions of Tier 2 Technicians working together as a tightly knit team.
• Look for ways the NOC can continuously improve.
• All other duties as assigned.

Qualifications, Experience and Education:

• One year of IT or customer support experience
• Excellent communication and documentation skills.
• Working knowledge of basic networking technologies, terms, and tools such as but not limited to: OSI Model, Router, Switch, DSL, TCP/IP, Telnet, Broadband, WiFi, Ethernet, VOIP, and POTS.
• Ability to multitask and work quickly yet accurately.
• Works well as part of a team but also able to succeed completing individual tasks.
• Able to closely follow defined processes and understand when to escalate to Tier 2.

Why you’ll love working at Velocity

We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.

As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.

Diversity and Inclusion

Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.

Our Values – Collaborative and Strong at the Core

• Customer-obsessed
• One team
• Do the right thing
• Let’s go!
• PTO & Paid Holidays
• 401K – with Employer Match
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available

About Velocity MSC

Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visithttps://velocitymsc.com/careers/ .

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.