Tier 3 Systems Engineer

TECHNOLOGY LAB, LLC; Nashville (TN); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

TECHNOLOGY LAB, LLC in Nashville seeks a Tier 3 System Administrator to design, implement, and maintain complex IT infrastructure for diverse clients. The role requires strong Windows Server, VMware, Azure, and cloud service experience with excellent communication skills.

Responsibilities include planning infrastructure, break-fix maintenance, and delivering managed services. On-site schedule is standard 8–5, with occasional after-hours support for project rollouts and emergencies.

Qualifications

• Bachelor's degree in Information Technology or equivalent training or experience.
• 5–10 years of experience in a fast-paced IT field.
• Experience with Windows Server environments, Mac OSX, Azure, Citrix, VMware, and cloud service design/deployments.
• Knowledge of scripting in Windows and Mac environments.
• Familiarity with Linux.
• Excellent verbal and written communication skills and attention to detail.

Responsabilités

• Provide advanced IT troubleshooting and support for Windows, macOS, servers, SQL Server, and AD.
• Plan and implement IT infrastructure including storage and networking hardware.
• Perform break-fix hardware maintenance and OS reinstalls.
• Deliver managed services via our MSP platforms.
• Support large project rollouts including equipment installation.
• Explain complex technology to customers in simple terms.
• Coordinate with sales, management and technical staff on projects.
• Troubleshoot and diagnose problems on systems, servers, and storage solutions.
• Ensure security and integrity of enterprise data and backups; disaster recovery.
• Maintain asset inventory and related documentation.

Connaissances

Windows Server

Active Directory

Azure

VMware

Networking

Citrix

Scripting

Linux

SQL Server

MS Exchange

Formation

Bachelor's degree in Information Technology or equivalent

Outils

SQL Server

VMware

Citrix

MS Exchange

Windows

Description du poste

Job Title: Tier 3 System Administrator

Status: Exempt/Full-Time

Job Description:

The Tier 3 System Administrator will play a critical role in designing, implementing, and maintaining our clients' IT infrastructure. This position requires a strong understanding of systems, servers, and storage solutions, as well as experience in cloud services such as Microsoft Azure, Google Workspace, and AWS. The ideal candidate will have at least 5-10 years of experience in the field, as well as a bachelor's degree in information technology or equivalent experience.

Primary Responsibilities:

• Provide advanced IT troubleshooting and support for our clients' system-related issues, including Microsoft Windows (All Versions), Mac OSX, Windows Server (All Versions), SQL Server, MS Exchange, Active Directory, Terminal Services, Microsoft Azure, VMWare, and various networking protocols such as VPN, TCP/IP, etc.
• Assist with the planning and implementation of infrastructure for organizations, including storage solutions, networking equipment such as wireless network design, switches, routers, and other networking hardware.
• Provide break-fix support, such as hardware replacement, operating system reinstalls, virus and malware removal, and other hardware maintenance.
• Provide managed services to clients using our Managed Services platforms.
• Assist with the rollout of large projects, including installing computers, networking equipment, server and storage solutions, and more.
• Communicate complex technology to customers in person and over the phone in layman's terms.
• Coordinate with Sales Staff and Management, as well as other technical staff on project planning and implementation.
• Troubleshoot and diagnose problems on systems, servers, and storage solutions.
• Ensure the security and integrity of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
• Perform disaster recovery functions for supported clients.
• Practice system asset management, including maintenance of inventory and related documentation and technical specifications information.
• Research emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.

Qualifications:

• Bachelor's degree in Information Technology or equivalent training, education, or experience.
• At least 5-10 years of experience in a high-speed, fast-paced, and ever-changing IT field.
• Experience with Windows Server environments, Mac OSX, Azure, Citrix, VMWare, and cloud service design and deployments.
• Knowledge of scripting with Windows/Mac environments.
• Familiarity with Linux.
• Excellent communication skills, both verbal and written.
• Strong follow-through and attention to detail.
• Ability to interact at all levels of management internally and with customers, employees, and suppliers.
• Professional appearance and demeanor.
• Must be able to multi-task and manage time among clients.
• Flexibility and ability to prioritize and switch between projects quickly.
• Takes initiative and doesn't need constant instruction.
• A natural troubleshooter with the ability to diagnose and solve problems on systems, servers, and storage solutions.
• Advanced networking troubleshooting experience.

On-Call and Work Flexibility:

This is a full-time, exempt position with a regular schedule of 8-5, Monday through Friday. However, the Tier 3 System Administrator may be required to work outside of these hours on occasion, such as during large project rollouts or system emergencies. This role may also be part of an on-call rotation, in which they will be available to provide after-hours support to clients. We strive to provide a work-life balance for all our employees, and work with them to accommodate their scheduling needs as much as possible while meeting the needs of our clients. We understand that unexpected events can occur in both personal and professional lives, and we do our best to be flexible and understanding. Our company culture values a positive attitude, a strong work ethic, and a commitment to delivering exceptional customer service. As part of a team-oriented environment, the Tier 3 System Administrator will work closely with other technical staff, management, and clients to ensure successful project planning and implementation.