Tier II Client Tech Support Associate

Charles Schwab; Phoenix (AZ); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid time for vacation, volunteering,

Sabbatical after 5 years of service

Paid parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is seeking a Client Technical Support Associate to assist clients with online access and navigation of Schwab's website, systems, and accounts. The role emphasizes one-call resolution and friendly service.

The successful candidate will have at least one year of client service experience, strong troubleshooting skills, and comfort with multiple browsers and devices. Schwab offers competitive benefits and opportunities for growth.

Qualifications

• Minimum of one-year prior client service experience.
• Shift flexibility with varied weekday and early evening shifts.
• Strong troubleshooting, de-escalation and problem solving in a call center.
• Excellent phone communication and interpersonal skills.
• Able to quickly assimilate technical concepts.
• Proficient with Edge, Chrome, Safari, Firefox; knowledge of Apple/Android devices.
• Experience working in a team and sharing knowledge.
• Strong client focus and professional attitude.
• Efficient multitasking across multiple screens while assisting customers.

Responsibilities

• Respond to tier II escalated technical inquiries about online access and navigation.
• Aim for one-call resolution while providing escalation path when needed.
• Explain troubleshooting steps clearly over the phone.
• Support clients in using our online tools and accounts.
• Collaborate with teammates to share knowledge.

Skills

Client service

Troubleshooting

De-escalation

Phone communication

Technical aptitude

Browser knowledge

PC/Mac computing

Teamwork

Critical thinking

Questioning for solutions

Job description

Charles Schwab is seeking a Client Technical Support Associate to assist clients with online access and navigation of Schwab's website, systems, and accounts. The role emphasizes one-call resolution and friendly service.

The successful candidate will have at least one year of client service experience, strong troubleshooting skills, and comfort with multiple browsers and devices. Schwab offers competitive benefits and opportunities for growth.