Tier II Client Onboarding and Deployment Technician

Jobtailor

Tallahassee (FL)

On-site

USD 65,000 - 90,000

Full time

40 hours ago

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Job summary

Jobtailor is seeking an IT Deployment Specialist to support onboarding and deployment of endpoint management and cybersecurity solutions for our clients. You will coordinate with clients and internal teams to deploy, configure, and validate Microsoft 365, cloud migration, and security platforms.

Excellent communication and documentation skills are essential for success. The role involves troubleshooting across Windows environments, identity management, and device management, ensuring deployments

Qualifications

2+ years of professional IT support, systems administration, MSP, cloud, or equivalent technical experience.
Strong working knowledge of Windows desktop operating systems and Microsoft 365 administration.
Familiarity with RMM, EDR, SIEM, identity security, endpoint encryption, and related cybersecurity technologies.

Responsibilities

Serve as technical point of contact during client onboarding and deployment.
Coordinate deployment activities with clients and internal technical teams.
Deploy, configure, and validate endpoint management and cybersecurity solutions.
Monitor deployment status and validate successful implementation across client environments.
Troubleshoot deployment, installation, connectivity, permissions, and identity/security issues.
Maintain accurate client, ticket, deployment, configuration, and technical handoff documentation.

Skills

Endpoint Management

Microsoft 365 Administration

Cloud Migration

Cybersecurity Solutions

Technical Troubleshooting

RMM Technologies

EDR Solutions

SIEM Solutions

Endpoint Encryption

Mobile Device Management

Networking Fundamentals

Windows Desktop Operating Systems

Identity Management

Application Deployment

Documentation Skills

Written Communication

Verbal Communication

Client Management

Education

CompTIA Network+

CompTIA Security+

Microsoft Cloud Certifications

Tools

RMM Platforms

Phishing Simulation Platforms

Security Awareness Training Platforms

Deployment Tools

Technical Documentation Tools

Job description

Serve as a technical point of contact during assigned client onboarding and deployment activities
Conduct initial technical onboarding communications with clients
Gather technical information, administrative access, and deployment requirements
Coordinate and schedule deployment activities with clients and internal technical teams
Deploy, configure, and validate standardized endpoint management and cybersecurity solutions
Deploy and configure RMM agents and services, EDR solutions, ITDR and identity security solutions, endpoint encryption technologies, and related cybersecurity platforms
Assist with deployment and configuration of SIEM solutions
Configure and coordinate security awareness training and phishing simulation platforms
Deploy, configure, and validate endpoint and mobile device management configurations, applications, policies, profiles, and security settings
Monitor deployment status and validate successful implementation across client environments
Troubleshoot deployment, installation, connectivity, permissions, endpoint management, configuration, identity, access, Microsoft 365, Windows, application deployment, and device management issues
Perform assigned Microsoft 365 commercial and government cloud implementation and migration activities
Execute cloud migration preparation, implementation, validation, troubleshooting, and post-migration support
Manage routine technical client communications regarding scheduling, requirements, troubleshooting, and implementation
Resolve issues within established Tier 2 procedures and technical authority
Escalate architectural decisions, significant deviations, complex cloud issues, security or compliance concerns, and ownership-level decisions to senior management or senior technical resources
Assist senior technical resources with approved architectural or configuration changes
Validate completed technical work against established deployment standards
Maintain accurate client, ticket, deployment, configuration, migration, and technical handoff documentation
Develop competency across the company's technology stack

Requirements

2+ years of professional IT support, systems administration, MSP, cloud, or equivalent technical experience
Strong working knowledge of Windows desktop operating systems
Working knowledge of Microsoft 365 administration
Working knowledge of cloud-based identity and access management
Working knowledge of modern endpoint and mobile device management
Experience deploying applications, policies, and configurations through endpoint management platforms
Understanding of Microsoft 365 tenant administration and identity management
Understanding of software deployment and endpoint security concepts
Familiarity with RMM, EDR, SIEM, identity security, endpoint encryption, and related cybersecurity technologies
Working knowledge of networking fundamentals, including DNS, DHCP, TCP/IP, firewalls, and VPNs
Ability to independently troubleshoot software, identity, permissions, endpoint, and connectivity issues
Ability to manage multiple technical assignments and client priorities simultaneously
Strong organizational and documentation skills
Excellent written and verbal communication skills
Ability to communicate technical concepts professionally to both technical and non-technical client contacts
Ability to work independently within established technical procedures and escalation paths
Relevant certifications such as CompTIA Network+, Security+, or Microsoft cloud, endpoint, or administration certifications are beneficial but not required

Core Competencies

Demonstrates expertise in deploying and configuring endpoint management and cybersecurity solutions, including Microsoft 365 administration and cloud migration. Proficient in troubleshooting technical issues and managing client communications effectively.

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