Tier I IT Support Technician for Critical AFRL Systems

SMS Data Products Group, Inc.

Edwards Air Force Base (CA)

Presencial

USD 54.000 - 62.000

Jornada completa

Hace 2 días

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Descripción de la vacante

SMS Data Products Group, Inc. is seeking a Tier I Technical Support Technician to join the ARTEMIS team at Edwards Air Force Base, CA. You will diagnose and resolve hardware, software, and connectivity issues, and log incidents in ServiceNow or Web Help Desk.

A minimum of 2 years in Windows administration or technical support, and the ability to obtain a DoD Secret Clearance or higher are required. Proficiency with Microsoft Office and SharePoint is expected, with CompTIA A+ or similar

Formación

2+ years of Windows system administration and/or technical support.
Familiarity with hardware troubleshooting for desktops, laptops and peripherals.
Experience using ticketing systems (e.g., ServiceNow, Web Help Desk).
Strong customer service and communication skills; able to follow procedures.
Must be able to obtain and maintain a DoD Secret Clearance or higher.

Responsabilidades

Diagnose, troubleshoot, and resolve Tier I hardware, software, and connectivity issues.
Log, track, and manage incidents and service requests in the ticketing system.
Resolve issues related to desktops, laptops, printers, and standard applications.
Follow SOPs and knowledge base articles to ensure consistent service delivery.
Maintain clear communication with users about issue status and resolution.
Support onboarding/offboarding by assisting with equipment setup and user configuration.
Adhere to Cybersecurity and data protection policies; contribute to knowledge base.
Provide courteous, professional written and oral communication.