Systems Administrator

Kaimetrix, LLC

Washington (District of Columbia)

On-site

USD 90,000 - 120,000

Full time

2 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability coverage

Life insurance

401(k) match

Paid time off

11 federal holidays

FSA/HSA options

Commuter benefits

Education reimbursements

Identity protection

Supplemental coverages

Job summary

Kaimetrix, LLC in Washington, DC is seeking an experienced Systems Administrator to provide advanced Tier III technical support for enterprise IT infrastructure, end-user computing environments, cybersecurity operations, and COTS applications.

This on-site role serves as the primary escalation point for Level II support, ensuring timely incident resolution while maintaining the security, stability, and performance of enterprise systems.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.
5+ years of experience in systems administration within a professional or technical services environment.
Advanced knowledge of monitoring best practices and tools to include MECM and SCOM.
Proven expertise in managing Windows and Linux server environments.
Experience providing Tier III desktop and infrastructure support.
Strong knowledge of Windows operating systems and Microsoft enterprise technologies.
Experience with Active Directory, user account administration, and identity management.
Experience with enterprise endpoint management and desktop imaging.
Knowledge of cybersecurity best practices, endpoint protection, and vulnerability remediation.
Excellent analytical, troubleshooting, and problem-solving skills.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience supporting executive-level customers preferred.

Responsibilities

Serve as the Tier III escalation point for incidents unresolved by Level II support.
Troubleshoot complex hardware, software, infrastructure, and application issues.
Manage incidents, service requests, and questions using the organization’s ticketing system.
Provide end-to-end support for users through phone, chat, email, voicemail, and walk-up services.
Monitor, update, and resolve support tickets within established SLAs.
Escalate issues to subject matter experts according to escalation procedures.
Administer user accounts, permissions, passwords, and access for enterprise applications and infrastructure.
Provision, modify, and remove user access based on business requirements.
Develop, maintain, and troubleshoot enterprise desktop images.
Maintain production desktop images with current patches and business application updates.
Resolve software compatibility issues within enterprise images.
Assist users with Section 508 accessibility compliance for electronic documents.
Support organizational cybersecurity policies and secure computing standards.

Skills

MECM & SCOM

Windows & Linux

Active Directory

End-user support

Cybersecurity basics

Troubleshooting

Communication skills

Problem solving

Executive support

Multi-priority management

On-site support

Education

Bachelor’s degree in Computer Science or related field

Tools

Automation tools (Ansible, Puppet, PowerShell)

Containerization (Docker, Kubernetes)

Job description

About Kaimetrix, L. L. C.
At Kaimetrix, we deliver complete IT solutions and bring together complex and often siloed services - increasing the value of IT through a holistic, end-to-end approach. We combine real data with expert insights to help organizations modernize, streamline operations, advance IT initiatives, and achieve mission success for federal civilian, defense, and intelligence agencies. Our core capabilities include cybersecurity, data operations, end-user support, IT management, software development, systems engineering, process improvement, and technical advisory.

We believe our greatest asset is our people. We invest in our team’s growth, empower them with autonomy and accountability, and offer meaningful work that supports mission-focused agencies while advancing your career.

Join us if you’re looking to do impactful work, develop professionally, and be part of a culture that values continuous improvement, metrics-driven performance, and exceptional service.

Benefits Summary: Kaimetrix offers a comprehensive benefits package that includes medical, dental, and vision insurance; company-paid short-term and long-term disability coverage; company-paid life and AD&D insurance with additional voluntary options; a 401(k) and Roth retirement plan with employer matching; paid time off that increases with tenure; 11 paid federal holidays; FSA and HSA options; commuter benefits; annual education reimbursement for approved training and certifications; employer-paid identity protection; and optional supplemental coverages such as accident, cancer, critical illness, and hospital indemnity.

Kaimetrix, L.L.C. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

About the role

We are seeking an experienced Systems Administrator to provide advanced Tier III technical support for enterprise IT infrastructure, end-user computing environments, cybersecurity operations, and commercial off-the-shelf (COTS) applications. This role serves as the primary escalation point for Level II support, ensuring timely incident resolution while maintaining the stability, security, and performance of enterprise systems.

Note: This role is 100% on site in Washington, DC.

What you'll do

Serve as the Tier III escalation point for incidents unresolved by Level II support.
Troubleshoot complex hardware, software, infrastructure, and application issues.
Manage incidents, service requests, and questions using the organization's ticketing system.
Provide end-to-end support for users through phone, chat, email, voicemail, and walk-up services.
Monitor, update, and resolve support tickets within established service level agreements (SLAs).
Escalate issues to subject matter experts according to established escalation procedures.
Administer user accounts, permissions, passwords, and access for enterprise applications and infrastructure.
Provision, modify, and remove user access based on business requirements.
Develop, maintain, and troubleshoot enterprise desktop images.
Maintain production desktop images with current patches and business application updates.
Resolve software compatibility issues within enterprise images.
Assist users with Section 508 accessibility compliance for electronic documents.
Support organizational cybersecurity policies and secure computing standards.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.
5+ years of experience in systems administration within a professional or technical services environment.
Advanced knowledge of monitoring best practices and tools to include MECM and SCOM
Proven expertise in managing Windows and Linux server environments.
Experience providing Tier III desktop and infrastructure support.
Strong knowledge of Windows operating systems and Microsoft enterprise technologies.
Experience with Active Directory, user account administration, and identity management.
Experience with enterprise endpoint management and desktop imaging.
Knowledge of cybersecurity best practices, endpoint protection, and vulnerability remediation.
Excellent analytical, troubleshooting, and problem-solving skills.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience supporting executive-level customers preferred.

Preferred Qualifications:

Certifications such as Microsoft Certified: Azure Administrator, Red Hat Certified Engineer (RHCE), or Cisco Certified Network Associate (CCNA).
Experience with automation tools such as Ansible, Puppet, or PowerShell scripting.
Familiarity with containerization technologies like Docker and Kubernetes.
Background in managing hybrid cloud environments and cloud migration projects.
Prior experience working in a consulting or professional services firm.
Experience supporting Zero Trust environments.
Experience supporting government or highly regulated environments.

Clearance Requirements:

U.S. Citizenship is required.
Applicants selected for this position must be able to obtain and maintain a Public Trust clearance.
Employment is contingent upon the successful completion of a Government background investigation and all applicable security requirements.

Physical Requirements